Shelly Hall Malo

Job Title
Senior Loan Officer
Career Started
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

Shelly's Reviews

4.9 Stars - 40 Reviews
Buying - Holyoke, Massachusetts July 2018
"Very helpful and patient!"
Buying - Northampton, Massachusetts February 2018
"Very helpful and patient!"
Buying - Northampton, Massachusetts March 2018
"Shelly was great and very helpful. Made the process as smooth as possible. I highly recommend her and Mortgage Network."
Refinance - Orange, Massachusetts May 2018
Buying - Northampton, Massachusetts August 2018
"Shelly was so informative and caring. She walked us through all the steps needed and answered any question we had. Even through the stress of first time home buying experience she was there for every turn. We are very thankful for all her help. "
Buying - Bernardston, Massachusetts August 2018
Buying - Westfield, Massachusetts October 2018
"Shelly Malo at Mortagage Network and the entire team provided excellent customer service to me. They answered or returned my calls in a timely manner, very friendly and polite. It was a wonderful experience and I would recommend this company to my friends."
Buying - Longmeadow, Massachusetts January 2018
"Excellent, went above and beyond! I would recommend her to anyone."
Buying - Florence, Massachusetts November 2018
"Shelly is the best! She was available by text, email and phone for any questions I had. She made this stressful process a breeze :)"
Buying - Chicopee, Massachusetts November 2018
Buying - Palmer, Massachusetts December 2018
Buying - Holyoke, Massachusetts June 2019
Buying - Whately, Massachusetts June 2019
Buying - Granby, Massachusetts July 2019
Buying - Florence, Massachusetts July 2019
"Shelly was exceptionally helpful through our entire process. Even with the hiccups!"
Buying - Springfield, Massachusetts September 2019
Buying - Haydenville, Massachusetts November 2019
"Shelly is wonderful! Patient, talented and on top of every detail!"
Refinance - Eastham, Massachusetts January 2020
"Shelly was fantastic to work with, knowledgeable, professional and very helpful!"
Refinance - Greenfield, Massachusetts April 2020
"Super friendly, knowledgeable and very responsive!"
Refinance - Bernardston, Massachusetts May 2020
Refinance - Leeds, Massachusetts May 2020
"She made us feel very comfortable when we needed questions answered. She there anytime we needed her. She is a great asset to the company. "
Buying - Greenfield, Massachusetts July 2020
"Very helpful, kept us on task. Worked with us through a very confusing process. Was readily available even during off hours."
Buying - Buckland, Massachusetts August 2020
"Shelly was very fast and more importantly, very thorough! I will recommend Shelly and Mortgage Network to friends. "
Buying - Hadley, Massachusetts August 2020
"Shelly was amazing. A pleasure to work with and made everything seemingly very easy in what can be quite daunting. I was slightly disappointed when Mortgage Network sold my mortgage. They sent me a notification of the sale and I spent 2 days attempting to connect with and set up my new account because Mortgage Network provided me with an incorrect account number for my new Mortgager. "
Buying - Agawam, Massachusetts October 2020
"Shelly took the time to explain things and make the whole process really easy for myself and my brother as first time home buyers!"
Buying - Greenfield, Massachusetts October 2020
Refinance - Belchertown, Massachusetts November 2020
"This was the second time I've worked with Shelly on a mortgage. She's very detail oriented and easy to work with. "
Refinance - Greenfield, Massachusetts April 2021
"Shelly was extremely helpful in finding and explaining the different loan options available for me. She also answered all my (many) questions in a timely fashion and accurately. She was available even when I was not expecting her to get back to me like on weekends or after business hours and she and her team made what could be a stressful process go smoothly. I am very happy to have followed the recommendation from my realtor (she is also wonderful) and I would happily recommend other potential homeowners in need of financing to contact Shelly at Mortgage Network. Thank you Shelly!"
Buying - Northfield, Massachusetts May 2021
Refinance - Turners Falls, Massachusetts June 2021
"Shelly is attentive, supportive, thorough and such a pleasure to work with."
Refinance - Holyoke, Massachusetts June 2021
"She answered every dumb question I had with grace and professionalism."
Refinance - South Hadley, Massachusetts July 2021
Refinance - Southampton, Massachusetts September 2021
"It was a long process it we were pleased in the end "
Buying - Easthampton, Massachusetts October 2021
Buying - Northampton, Massachusetts October 2021
"Outstanding, very professional "
Buying - Shelburne Falls, Massachusetts November 2021
Refinance - Florence, Massachusetts November 2021
"Shelly was great at helping me navigate all the steps of obtaining a mortgage. Highly recommend her"
Buying - Shelburne Falls, Massachusetts December 2021
"Shelly made the entire process so easy with great communication and helped to ease our worries. "
Buying - Springfield, Massachusetts May 2022
"Shelly is thorough, responsive, and knowledgeable. She's also personable and always professional. A great person to work with."
Buying - Feeding Hills, Massachusetts November 2022

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