Santana Concetta Brown

NMLSID#
946491
Company
First Home Mortgage
Participating lenders have agreed to a LENDAID code of conduct relative to transparency and independent customer surveys.
Certified
Equal Housing Opportunity
Job Title
Mortgage Advisor
Career Started
2008
Website
www.SantanaBrown.com
Address
2700 Lighthouse Point East Suite 340, Baltimore, Maryland
For updated license info and work history visit  NMLS Consumer Access

150 LENDAID Certified Reviews

Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.
Certified

About Santana Concetta Brown

Santana’s passion for mortgage finance and compassion to assist others has created a business model founded on commitment, dedication, and honesty. Her extensive background in the industry has made her proficient in a variety of loan programs, all while maintaining a solid understanding of the local markets. She keeps open lines of communication and provides unparalleled customer service that outrivals competitors and exceeds any expectations set forth by her clients and business associates. Her extensive product knowledge allows her to present clients with the most advantageous financing options that are tailored to their individual needs. First Home Mortgage Corporation, NMLS ID #71603 (www.nmlsconsumeraccess.org).

Santana's Reviews

4.9 Stars - 150 Reviews
"My experience with Santana was GREAT!! Santana was very professional and displayed a warm and kind spirit throughout the whole process. I am beyond pleased and will certainly work with Santana in the future."
Buying - Baltimore, Maryland October 2018
Buying - Baltimore, Maryland October 2018
Buying - Baltimore, Maryland October 2018
"Excellent!!!!"
Buying - Baltimore, Maryland November 2018
Buying - Baltimore, Maryland November 2018
" Santana was very pleasant, easy-going and awesome to work with. She made everything effortless.."
Buying - Owings Mills, Maryland November 2018
"Had a very smooth experience. Will definitely recommend her to my loved ones."
Buying - Baltimore, Maryland December 2018
Buying - Baltimore, Maryland January 2019
"Santana was absolutely wonderful! This was our first time buying a home and she made everything way less stressful than we thought it would be. She was great at explaining everything in a way that was easy for us to understand, and was always super quick to respond to all communications."
Buying - Parkville, Maryland January 2019
"I enjoyed working with Santana! She was available to answer my questions throughout the process. Great and professional person, she was able to get me discounted mortgage insurance, and she made sure that I'm comfortable with what I'm getting in the end. Thank you!"
Buying - Sykesville, Maryland January 2019
"I'm very happy with my experience with Santana Brown and the First Home Mortgage team. Every one was incredibly helpful and supportive during my home buying journey. I appreciated the the fact that they answered all my questions promptly and made me confident in the decision I was making. I am thankful for them. "
Buying - Baltimore, Maryland February 2019
"Santana was a great loan officer! Very efficient in her work. She responds in very timely manner and makes sure you understand every detail every step of the way."
Buying - Baltimore, Maryland April 2019
"Santana and her associates were just great, they showed proffessionalism Êand concern for their client's needs and wants. My husband and I would recommend them to anyone."
Buying - Baltimore, Maryland April 2019
"The Team made this experience Great and My Team was Great...I will be recommending this team to everyone I can."
Buying - Essex, Maryland April 2019
"I was nervous about this process but Santana eased my anxiety and turned it into a pleasurable experience. I will recommend Santana and team to everyone. "
Buying - Baltimore, Maryland April 2019
"Very knowledgeable and precise!"
Buying - Baltimore, Maryland June 2019
Buying - New Market, Maryland June 2019
"They were responsive and detailed. They had a positive attitude throughout the whole process and kept me up to date with any notifications."
Buying - Parkville, Maryland July 2019
"Santana made the home buying process easy. She was always available AMD willing to assist regardless of the time of day. I would recommend her any day."
Buying - Upper Marlboro, Maryland July 2019
"Everything was great!!"
Buying - Rosedale, Maryland July 2019
Buying - Baltimore, Maryland July 2019
"Santana is amazing and makes you feel comfortable throughout the entire process!"
Refinance - Baltimore, Maryland August 2019
Buying - Baltimore, Maryland August 2019
"She was very professional and always available when I had questions."
Buying - Baltimore, Maryland September 2019
Buying - Baltimore, Maryland September 2019
Buying - Baltimore, Maryland September 2019
"Super helpful, answered all my questions with accuracy. Very responsive, sometimes i would get replies within a few mins when I had questions."
Buying - Baltimore, Maryland September 2019
"Everything went great! Santana explained every step of the process to help me understand how things were going. This was really beneficial as a first time homebuyer."
Buying - Baltimore, Maryland September 2019
"My wife and I worked with Santana to purchase our first home and really can't say enough good things about her. She is knowledgeable, approachable, personable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends over the course of several months). She answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home in this market is challenging, but working with Santana made it as painless and straightforward as possible. We highly recommend her."
Buying - Baltimore, Maryland September 2019
Buying - Middle River, Maryland September 2019
"Santana was very professional and extremely helpful with the purchase of our first home! She made sure we understood the process and had all the information we needed. I'm so glad we got to work with her and everyone else that assisted her in our home buying process!!"
Buying - Parkville, Maryland September 2019
"Walk you through the process, very patient with you, keep you informed, very professional"
Buying - Baltimore, Maryland October 2019
"Santana and her team were extremely efficient and knowledgeable of resources for first-time homebuyers."
Buying - Parkville, Maryland October 2019
"I had a pleasure working with Santana to purchase my first home. She kept me updated every step of the process and answered all of my questions promptly no matter the time of day."
Buying - Baltimore, Maryland October 2019
"Santana was absolutely amazing. Her and her team were extremely patient and supportive throughout the entire process. I was not completely sure that I had the financial reserve or a strong enough credit history to purchase my first home. Santana and her amazing team showed me that I did."
Buying - Baltimore, Maryland October 2019
Buying - Baltimore, Maryland November 2019
"Her team is personable, and they work hard on your behalf. They are knowledgeable and keep you informed."
Buying - Parkville, Maryland November 2019
Buying - Baltimore, Maryland November 2019
Buying - Owings Mills, Maryland November 2019
"They did a wonderful job, were very pleased!!!🤩🤩"
Buying - Baltimore, Maryland November 2019
"Santana and her team were easy to work with and I would definitely recommend her to friends/family!"
Buying - Pasadena, Maryland November 2019
Buying - Baltimore, Maryland December 2019
Buying - Baltimore, Maryland December 2019
Refinance - Ellicott City, Maryland December 2019
"Santana was nothing but amazing during the whole process! She was by my side from day one and stayed in communication with so I never felt out of the loop. Purchasing a home is a very lengthy process and Santana made sure I clearly understood each step."
Buying - Owings Mills, Maryland January 2020
Buying - Baltimore, Maryland January 2020
"Nothing short of amazing-I appreciate all the help and guidance from these awesome ladies!"
Buying - Gwynn Oak, Maryland January 2020
"She was very knowledgeable helpful and took time to explain and made sure that I understand everything. A nice person. I would recommend her to family and friends."
Buying - Baltimore, Maryland January 2020
"Santana and her team work extremely hard to help me get qualified for my loan I'm very grateful for all their hard work.😊"
Buying - Baltimore, Maryland February 2020
"She is simply amazing! As a realtor she makes my job very easy! As a buyer she was very catering to the needs of my transaction and got things done quickly."
Buying - Baltimore, Maryland February 2020
Refinance - Windsor Mill, Maryland March 2020
"Santana is wonderful. She cares about the clients. The whole team of ladies are excellent!!! Ashley B. and Sabrina B as well. I would recommend them to everyone"
Buying - Baltimore, Maryland March 2020
"Wonderful experience"
Buying - Baltimore, Maryland March 2020
"My experience with Santana and the First Home Mortage team was Awesome. There was constant communication throughout the whole process, they made sure my husband and I understood every detail. Whenever we needed to reach out they were available with the answers to our questions. Santana and First Home Mortage made this a smooth and enjoyable experience for us."
Buying - Parkville, Maryland April 2020
Buying - Parkville, Maryland April 2020
Buying - Edgewood, Maryland March 2021
"Santana was very personable, she is very knowledgeable. She was always available to answer my questions."
Refinance - Baltimore, Maryland May 2020
"The team is very thorough in attaining information in helping with your process."
Buying - Reisterstown, Maryland May 2020
"Santana and her team Ashley and Sabrina are absolutely amazing, I'm a first time home buyer and they made this experience so easy and smoothly. They walked me through every step of the process and contacted me daily with update on how everything was going. I extremely happy with my experience with them."
Buying - Baltimore, Maryland May 2020
"Santana and her team were so great to work with. As a first time home buyer I had so many questions and they happily answered every one and continuously explained each step of the home loan application process for me which was wonderful."
Buying - Baltimore, Maryland May 2020
Buying - Aberdeen, Maryland August 2021
"Communication was great "
Buying - Gwynn Oak, Maryland August 2021
"My experience was great, Santana and her team made the process go smooth. They were there when I needed them."
Buying - Baltimore, Maryland June 2020
"Santana and her team are the best! They made sure I had all my information in order and walked me through each step. I couldn't have asked for a better team!"
Buying - Gwynn Oak, Maryland June 2020
"Very professional and was extremely eager to help us purchase our first home."
Buying - Elkridge, Maryland July 2020
Refinance - Baltimore, Maryland July 2020
"Santana was great. Asked for only necessary documents and delivered smooth prep for closing."
Buying - Baltimore, Maryland July 2020
"Santana was very helpful and patient. She walked me through every step of the way. I was very lucky that I got to work with her to purchase my first home!"
Buying - Owings Mills, Maryland July 2020
Buying - Randallstown, Maryland July 2020
"Santana and her team are awesome. They were very friendly and helpful throughout the process. They answered any questions I had. I had a very smooth first time home buying experience because of Santana and her amazing team."
Buying - Baltimore, Maryland August 2020
"Ms. Santana was helpful every step of the way. I am a first time home buyer and everything seemed to run smoothly with the help from Ms. Santana."
Buying - Baltimore, Maryland August 2020
"Santana was great to work with. She was always proficient with responding to emails/text. She was extremely thorough with explaining financing options, documents needed etc. Anytime that the loan moved in a new phase, she would make the introductions of the new team member coming on board. Santana and her team were pleasurable to work with. One of the best lenders I've ever worked with. Santana is the best!!! "
Buying - Rosedale, Maryland August 2020
"I was referred to Santana Brown and her team. I had been looking into buying a home but I felt like it would be too much work. From the moment I met Santana and her team (Ashley and Sabrina) they held my hand through the entire process. They were extremely knowledgeable, responsive, and now I am sitting in my forever home!! "
Buying - Aberdeen, Maryland September 2020
"Santana and her team were very quick to respond to all of my questions and concerns and made my Homebuying experience very eas.y "
Buying - Essex, Maryland September 2020
"Easy to talk to with fast responses. "
Buying - Baltimore, Maryland September 2020
"Santana was a wonderful loan officer. She replied to every email in a timely manner and was very knowledgeable. Whenever I had a question she answered! "
Buying - Pikesville, Maryland September 2020
"Santana , Ashley, and Sabrina were all great! From the beginning to the END!"
Buying - Gwynn Oak, Maryland October 2020
"Santana has a wealth of knowledge about the mortgage industry that she uses to help people become homeowners. She unselfishly shares that information and has a willingness to share. I highly recommend Santana and her team!"
Buying - Baltimore, Maryland October 2020
Buying - Baltimore, Maryland October 2020
"Great communication and knowledgeable."
Buying - Baltimore, Maryland October 2020
"Santana provided exceptional customer service and assisted me with purchasing my first home."
Buying - Baltimore, Maryland October 2020
"Santana was on top of everything. I would recommend her and her team to anyone. The team was awesome. Made sure everything was done and turned in on time. On time is something i love and she and her team did a wonderful job. "
Buying - Baltimore, Maryland November 2020
"Very helpful throughout the entire process and was a pleasure to work with. "
Buying - Parkville, Maryland November 2020
"They helped us understand the process and walked us through getting our first home."
Buying - Hagerstown, Maryland November 2020
Refinance - Frederick, Maryland December 2020
Buying - Baltimore, Maryland December 2020
"Santana and her team made my experience so smooth I loved working with them and would recommend them to my family and friends.they have made this stressful time so easy for me "
Buying - Baltimore, Maryland December 2020
"Santana and her team walked me through the entire process of securing a mortgage for my first home. Highly professional and easy to work with!"
Buying - Baltimore, Maryland December 2020
"I had a great experience with everyone at First Home Mortgage! They truly assisted me with all the needed steps. "
Buying - Baltimore, Maryland December 2020
"Outstanding communication, great mortgage rate, and incredible service."
Refinance - Middle River, Maryland December 2020
"Santana was professional and thorough. She informed me on everything I needed to do in a timely manner. "
Buying - Parkville, Maryland January 2021
"Santana communicated very well - she answered all my questions and explained in clear, helpful ways. Santana and her team responded promptly and followed through in efficient, effective ways to ensure timely loan completion. Thank you so much!"
Buying - Baltimore, Maryland January 2021
"The staff is very knowledgeable and personable speedy and detailed responses. Very reliable and trustworthy, I felt like they held my hand the entire process was seamless"
Buying - Baltimore, Maryland February 2021
"Very helpful and informative, polite & prompt to answering any/all questions asked to her throughout the entire process of assisting with a new home..."
Buying - Dundalk, Maryland February 2021
"She worked with me from beginning to the end, she was there to answer my questions through the whole process. I started my house hunting journey with Santana first and then I choose my agent. I am truly thankful that I had Santana guiding me throughout the process. "
Buying - Parkville, Maryland February 2021
Refinance - Baltimore, Maryland February 2021
"Everyone was helpful and professional"
Buying - Baltimore, Maryland March 2021
"She was great and always answered my questions in a timely manner. "
Buying - Hyattsville, Maryland March 2021
"Santana was very helpful and she and her team was always there when i needed any assistance and had questions to ask. I would recommend Santana to anyone that is interested in buying a house for a great service. "
Buying - Baltimore, Maryland April 2021
"SCB was personable, professional, and proficient. She was there every step of the pay and I had zero kinks in my home buying process. "
Buying - Baltimore, Maryland April 2021
"Santana and her team are amazing! As a first time buyer they handled me with extreme care. Throughout the process they kept me in the loop with detailed explanations each step of the way. Their processes are clean and efficient. This team cares and really want to help. They were happy to help my family and I achieve this goal and it shinned through. I am so happy I did not hesitate to work with Santana and First Home. "
Buying - Gwynn Oak, Maryland April 2021
"She was quick, available, friendly, and kind. She knows how to triage emails and prioritize. She was a true pleasure to work with."
Buying - Bowie, Maryland April 2021
"At first they were nice and seemed like they knew alot about the process including the MMP Program, but alot of misinformation was given. When addressed, blame was put on me since "they didn't know what I was applying for or qualified for" but was given email instructions from the assistant AFTER I APPLIED to not include my mom in the affidavit. Keep in mind my mom ended up moving with me since our lease was up so yeah. But at first she wasn't. Next when we are 3 days from closing the assistant emailed me saying that she needs updated statements from my loans and that it needs to be approved 3 days before I can close. So they delayed my closing and messed up my surgery schedule. Now when I requested I speak to Santana multiple times she stated she is extremely busy and can't. She told me she could call me after she got home from church one time but the email she sent me made it seem like I'm inconvenienceling her so I declined and proceeded to just trust the process. For a lender who works with MMP alot there was alot that was done wrong. Oh and a few days before closing they Emailed me saying they gave me the outdated classes for the grant I needed. So that was stressful to rush and do. Only time I heard from them was when they needed something last minute. And when I would email with followups and questions, I would get no response. I still have emails I haven't got replies too. When I closed I didn't even want to contact them for information about the payments to the loan but I had too. Honestly this was my first home purchase and it caused me so much stress, I would never recommend anyone to do this with this lender. I gave 1 more star just cause I got my house, but even that I can't justify any more."
Buying - Frederick, Maryland April 2021
"They made sure I crossed all Ts and dotted every i"
Buying - Parkville, Maryland May 2021
Buying - Baltimore, Maryland May 2021
Buying - Abingdon, Maryland May 2021
"Working with Santana has been amazing. Her and her team made my refinance process stress free. Originally I wasn't looking to refinance, but the numbers they presented to me were impossible to overlook. I would definitely recommend her services to my friends and co-workers."
Refinance - Baltimore, Maryland June 2021
"Santana was excellent. She communicated wonderfully and was very helpful throughout the whole process. I appreciated working with her and her team. "
Buying - Baltimore, Maryland June 2021
"Santana and her team are amazing!!! They work diligently to find the right mortgage terms for you!! Highly recommend!! "
Buying - Parkville, Maryland June 2021
"The entire process was smooth and everything was made very clear to me. I've heard horror stories from friends and family members about their financial process when purchasing a home but, my experience was amazing and I'm grateful for that!"
Buying - Baltimore, Maryland June 2021
Buying - Baltimore, Maryland June 2021
"Great experience. Always available to answer questions via phone or email. Made the process very easy. "
Buying - Randallstown, Maryland June 2021
"Santana & the Team were very helpful. Highly recommend!"
Buying - Baltimore, Maryland June 2021
Refinance - Columbia, Maryland June 2021
"Santana and her team were SUPER responsive!! Everyone made me feel extremely comfortable throughout the entire process!!!"
Buying - Baltimore, Maryland July 2021
Buying - Baltimore, Maryland July 2021
"Santana and her team gave me top notch service. They responded to any questions that I asked in a timely manner. They made the process of buying my first Home very pleasant. "
Buying - Rosedale, Maryland July 2021
"Santana and her team were amazing. She made sure that I was prepared for the mortgage process and communicated throughout the entire process from start to finish. They responded quickly to me questions and made sure that I had all of the information that I would need. "
Buying - Baltimore, Maryland July 2021
"Great experience. Always available to answer questions via phone or email. Made the process very easy. "
Buying - Randallstown, Maryland July 2021
"It was a truly amazing and educational experience. Santana and Connor made the process very clear and easy to understand and kept me updated through the entire process. They were always available for questions and were not only professional but also kind and a joy to work with. They took out a lot of the stress of being a first time homebuyer. Thank you so very much for all of your hard work!"
Buying - Baltimore, Maryland July 2021
"Working with Santana and her team was the best experience ever! This was by far the mist seamless and smoothest transaction. She was there to answer any and all of my questions and helped us close on our home in less than 30 days! I can't thank Santana and her team enough for making this process as easy as it was! "
Buying - Perry Hall, Maryland August 2021
"Santana & her team were so knowledgeable, helpful & extremely patient with me! Buying your first home is a big step & to have them along side me making sure that I was comfortable & understood everything was really important to me. I have already recommended people & will continue to do so. Thank you so much!!!! "
Buying - Baltimore, Maryland August 2021
Buying - Baltimore, Maryland September 2021
"Santana and her group is Awesome!!! It was a pleasure working with them and they made the journey for us less stressful "
Buying - Parkville, Maryland October 2021
"Job well done! She was available every step of the process! Very Professional....."
Buying - Owings Mills, Maryland October 2021
"Our experience with Santana and team was amazing! Everything was done according to the timeline we were given! They all responded to all questions super fast. We will definitely be recommending Santana and First Home Mortgage to our friends and family!"
Buying - Baltimore, Maryland October 2021
"This was my first time purchasing a home and the First Home Mortgage team helped me through the process while answering any questions I had"
Buying - Bowie, Maryland October 2021
"Friendly and professional"
Buying - Westminster, Maryland November 2021
"She's a gem! Very pleasant, informal. Great communication. "
Refinance - Baltimore, Maryland December 2021
"What a supportive team!!! They truly guided me every step of the way and every team member was patient, prompt, and professional! My situation was unique to me, but with the knowledge of my home refinancing team, I felt confident that I was working with people that were experts in the field and resourceful. I am grateful that my entire experience worked in my favor. What a gift to share with my kids right before Christmas! "
Refinance - Nottingham, Maryland December 2021
"Santana was fantastic. She was incredibly helpful and responsive. She also made sure that we understood every step of the process. We feel so fortunate to have worked with her!"
Buying - Towson, Maryland February 2022
Buying - Nottingham, Maryland March 2022
Buying - Dundalk, Maryland March 2022
"They made the process very simple and yet thorough for a first time borrower. They responded rapidly, and reviewed my questions in detail. "
Buying - Parkville, Maryland March 2022
"Great overall experience. Easy to ask questions with an experienced staff. "
Buying - Baltimore, Maryland April 2022
"My experience was uneventful. She seems to have done what was expected of her. I appreciate how she helped with the grants. "
Buying - Baltimore, Maryland April 2022
"Very efficient, communicative and professional "
Buying - Owings Mills, Maryland May 2022
"Very professional and helpful."
Buying - Baltimore, Maryland May 2022
"Amazing! Customer service was everything and more I could ask for, always in constant communication, looking out for my best interest, simple instructions to follow, streamlined process"
Buying - Owings Mills, Maryland May 2022
"Santana was truly amazing. She was responsive to all of my questions and always made herself available to break things down to ensure I understood everything. I would highly recommend her to anyone interested in looking for a new home. "
Buying - Middle River, Maryland May 2022
"Very informative and helpful and patient in the process "
Buying - Baltimore, Maryland May 2022
"Santana and her entire team were absolutely delightful to work with! The home buying process, particularly as a new buyer is very intimidating. However, this team worked tirelessly to ease my anxiety and concerns. They went above and beyond to assist me throughout this process. Every single team member that I spoke with was incredibly kind, helpful, and professional. They did a phenomenal job of promptly responding to all of my questions and concerns and constantly made themselves readily available to me. Santana and her team worked diligently to ensure that I had a pleasant home buying experience and for that I am forever grateful."
Buying - Windsor Mill, Maryland May 2022
"Santana and First Home Mortgage were very helpful throughout this very foreign process."
Buying - Baltimore, Maryland June 2022
"Was in an unusual situation and needed to refinance quickly...They made it swift and painless"
Refinance - Baltimore, Maryland June 2022
Buying - Baltimore, Maryland July 2022
"I always thought homeownership was unattainable for me because of my student loans and poor credit after life had "lifed". I began the process with apprehension, expecting very little, as to not let myself be disappointed with the results. Santana was able to tell us exactly what we needed to do so that we could plan to buy in the the following months. We first spoke in late February, then began the official process and search in late June and closed a few days ago. We're not even fully unpacked and I have to sing the praises of Santana! She and her team were incredibly kind, informative and responsive -- even on the weekends. We felt like we were their only clients! The homebuying process, on the mortgage/loan end, was so seamless and NOTHING like the horror I expected it to be. We have already referred 2 prospective families who, like me, do not think homeownership is attainable, to Santana, and more to come!"
Buying - Baltimore, Maryland July 2022
"Best experience ever. They are a very hard-working team that was committed to getting me to settlement. I truly appreciate all they did to assist me throughout this process"
Buying - Owings Mills, Maryland July 2022
" Santana and her team were awesome! They made my experience as a first time home buyer stress free and held my through every part of the process. I would recommend First Home Mortgage to anyone whose interested in purchasing a home now or in the near future. Thanks, Santana! You’re the BEST! 😊"
Buying - Baltimore, Maryland July 2022
"I had the pleasure of working with both Santana and Sabrina during my home buying process. Santana and Sabrina were both very knowledgeable and never hesitated to answer any of my many questions. Both of them helped to keep me updated with deadlines throughout the process, which made my home buying experience less stressful. Because of First Home Mortgage’s hard work, I was able to go under contract within two days of submitting my offer and was able to close in 30 days. I would definitely recommend First Home Mortgage to anyone looking to buy a home."
Buying - Baltimore, Maryland August 2022
Buying - Upper Marlboro, Maryland August 2022

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