Robert Charles Mercer

NMLSID#
147453
Company
First Home Mortgage
Participating lenders have agreed to a LENDAID code of conduct relative to transparency and independent customer surveys.
Certified
Equal Housing Opportunity
Job Title
Branch Manager Sr Loan Officer
Career Started
1989
Website
http://firsthome.com/loan-officers/rob-mercer/
Address
7910 Woodmont Avenue Suite 1330, Bethesda, Maryland
For updated license info and work history visit  NMLS Consumer Access

154 LENDAID Certified Reviews

Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.
Certified

About Robert Charles Mercer

Rob has been a Mortgage Originator since September, 1989. Rob Joined First Home Mortgage in 2007 to open and manage the Silver Spring Office. Rob has consistently achieved President’s Club / Chairman’s Clubs status, ranking in the top five percent as both a Loan Officer and Branch Manager for the past 15 years. Rob’s professionalism and experience are second to none. Rob completed his studies in 1987 with a Marketing Degree from the University of Maryland. Rob is understandably a zealous Terps Fan and holds season tickets for Maryland basketball and football and has for 20 years! Rob and his wife Pam are the proud parents of three children; Charlotte, Bridget, and Hobson. First Home Mortgage Corporation NMLS ID #71603 (www.nmlsconsumeraccess.org)

Robert's Reviews

4.9 Stars - 154 Reviews
"Rob Mercer was knowledgeable, quick to respond, and very helpful!"
Buying - Washington, District of Columbia July 2018
"Rob and his team were extremely professional, friendly, responsive, and knowledgeable! They made the home buying experience much less stressful, and their help was particularly appreciated when some last minute closing changes occurred and they rushed to make sure we still made our settlement date. Very highly recommended!!"
Buying - Bowie, Maryland July 2018
"We were very happy with Rob and his team's efficiency and professionalism. They moved quickly and got us through our refinancing smoothly."
Refinance - Hyattsville, Maryland July 2018
"Second time around with Rob at First Home Mortgage. Can't recommend enough: great service, great rates. "
Refinance - Washington, District of Columbia December 2017
"Very high quality of professionalism - nice and respectful, knowledgeable, helpful, listens well to really understand clients' needs, keeps client informed and updated of process, explains everything in detail, very smooth and seamless process. Last but not least: I do feel I got a good deal with my refinance (my financial goal was achieved). Overall service was above expectations. I am impressed, admirative and grateful! "
Refinance - Bethesda, Maryland December 2017
"Rob and his team were responsive and helpful throughout the entire process! I would recommend Rob to other home buyers!"
Buying - Silver Spring, Maryland December 2017
Buying - Fort Washington, Maryland December 2017
"They were exceptional in their knowledge, willingness to help answer any questions and their friendliness. I was very satisfied with their service."
Buying - Laurel, Maryland March 2018
"He and his staff were completely involved and committed to ensuring the best outcome for our house buying experience. From start to finish, we never felt pressured or on our own. He answered any and all questions promptly and was very honest and forthcoming in his responses. "
Buying - Frederick, Maryland April 2018
"Rob was great. Easy to deal with and very knowledgeable about the options for me to consider. Would recommend him highly. Similarly, Shaun Slight and Amanda Sorensen were also great to deal with. A wonderful team at First Home."
Buying - Potomac, Maryland May 2018
Buying - Finksburg, Maryland June 2018
"His video approvals helped me understand the process and personalize what was otherwise a digital experience. He and Shaun went the extra mile to send the videos and answer all my questions quickly. "
Buying - Arlington, Virginia June 2018
"Attentive, knowledgable and super responsive. Very happy to have worked with him. "
Buying - Capitol Heights, Maryland June 2018
"I worked with Rob for over two years, honing what my financial picture needed to be in order to buy the kind of property I wanted. His team was very responsive on requests for estimates, and there was always a personalized sense of collaboration from everyone I engaged with. Overall incredibly positive. "
Buying - Arlington, Virginia August 2018
"Always accessible and helpful!"
Buying - Wheaton, Maryland February 2018
"After an initial call with Rob, my wife and I felt reassured that we were in great hands. As first-time home buyers, we had tons of questions, but Rob and his team were extremely knowledgeable and patient. He also followed-up with us every step of the way, even after closing. Rob and his team make fun videos for milestones, such as pre-approval; we loved the personal touch! I would recommend Rob and his team to anyone looking for a new home."
Buying - Bowie, Maryland May 2018
Buying - Silver Spring, Maryland November 2018
Buying - Glen Burnie, Maryland November 2018
"Rob was a pleasure to work with. Throughout the process he was highly responsive to all of our questions and was there with us every step of the way."
Buying - Hyattsville, Maryland November 2018
"Rob was incredibly helpful from the beginning of the process to the end. When we began wavering over mortgages he gave us knowledgable and thoughtful answers and did not press us. His optimistic and positive outlook was contagious and he truly wanted what was best for us. "
Buying - Potomac, Maryland December 2018
"Rob Mercer is AMAZING. _He responds quickly, thoroughly and patiently to your questions. _He is easy to talk with, easy to understand, efficient in processing your paperwork, and clear about the process and all of its steps. __I have worked with Rob on the purchase of two houses in the past five years and highly recommend him to anyone purchasing a house. "
Buying - Hyattsville, Maryland June 2018
"Fantastic and responsive. His whole team was fantastic. "
Buying - Columbia, Maryland January 2019
"Rob was very helpful and available through the process. "
Buying - Gambrills, Maryland January 2019
Buying - Mount Airy, Maryland February 2019
Buying - Washington, District of Columbia February 2019
Buying - Washington, District of Columbia February 2019
"Very helpful and attentive through the entire process!"
Buying - Hyattsville, Maryland April 2019
"Super helpful, as I was a first time homebuyer with lots of questions. Great at explaining my options. "
Buying - College Park, Maryland April 2019
"Rob is great! Very helpful and professional. He never minds breaking information down so it's understood. This is our second time using Rob and First Home Mortgage."
Refinance - Hyattsville, Maryland April 2019
"Rob was great and very responsive to any questions I had."
Buying - Silver Spring, Maryland June 2019
"We couldn't have asked for a better experience with Rob and First Home Mortgage! We will definitely recommend him to our friends!"
Buying - Wheaton, Maryland June 2019
Buying - Hyattsville, Maryland June 2019
"Rob and the entire team at First Home Mortgage made my first time home-buying experience simple and stress minimum! "
Buying - Hyattsville, Maryland June 2019
Buying - Hyattsville, Maryland July 2019
"Great guy who did everything he could to get us in the house of our dreams. Thanks Rob!"
Buying - College Park, Maryland July 2019
"Rob is exceptionally responsive and knowledgeable. We've been very pleased with Rob and his team during our home purchase and refinance"
Refinance - Hyattsville, Maryland July 2019
"As a Realtor I see my clients go through the mortgage process all the time. This time I was the purchaser. Rob made a typically tedious process very simple. Everything went very smoothly. And of course Rob is my go to loan officer for my clients. Thanks!"
Buying - Bethesda, Maryland July 2019
"Mr. Mercer was very professional and efficient in every aspect of the transaction. He made my home buying experience literally painless and it did not take forever to complete the process. I will tell others about Mr. Mercer and the First Home Mortgage team because they made my experience worthwhile."
Buying - Clinton, Maryland August 2019
"Rob is a smooth operator, making sure the loan closing is timely and consistent with expectations."
Buying - Ijamsville, Maryland August 2019
"I did not feel like a priority for Rob."
Buying - Washington, District of Columbia August 2019
"Great service in all respects! Rob takes a personal interest in his clients' needs."
Buying - Greenbelt, Maryland August 2019
"Communicates very well, always on point with information. It was a pleasure doing business with your organization."
Refinance - Lanham, Maryland August 2019
Buying - Hyattsville, Maryland September 2019
"For two years my family and I have been first time homeowners living in perpetual debt and paralyzed with fear at the unseen and what ifs of life. Robert Mercer and his team literally gave us back our lives and happiness. Working, for what I can only describe as tirelessly, they refinanced our home in less than a months time, gave us everything we asked and needed financially in closing, dropped our interest rate, and doing it all with a genuine sense of concern to our best interests, top to bottom. I can't say enough on how amazing Rob is and would immediately recommend him to anyone looking towards changing or joining their mortgage co."
Refinance - Annapolis, MD-Maryland September 2019
"Efficient and responsive! Great service!!"
Refinance - Silver Spring, Maryland October 2019
"Robert Mercer as well has his staff were totally professional and very patient with me from beginning to end of the refinance of my home. I would highly recommend Mr. Mercer and his staff at First Home Mortgage."
Refinance - Bowie, Maryland October 2019
"I have been working with Rob and his team for almost three years. They have advised, informed, and guided me into the home of my dreams and truly changed my life. Not once did I feel uncomfortable or uncertain about the decisions that came with making this significant step. It has indeed been a blessing to have this team with me every step of the way! Thank you! Rob, Bryce, Nadria, and whoever else was working tirelessly to make my dreams come true."
Buying - Washington, District of Columbia October 2019
"Rob is fantastic. He's incredibly attentive and generous with his wealth of knowledge, and he helped us navigate through a potentially very tricky refi with flying colors. I can't imagine how anyone could be better at this."
Refinance - Washington, District of Columbia October 2019
"Robert and his staff were awesome!"
Refinance - Hyattsville, Maryland October 2019
Buying - Laurel, Maryland November 2019
Refinance - Silver Spring, Maryland December 2019
"Rob and his team are beyond helpful. Always available for questions and extremely helpful in getting any mortgage tasks done."
Refinance - Bowie, Maryland December 2019
"Rob and his team at First Home Mortgage are awesome. They all have glowing personalities which is comforting while going through this stressful process. They are very professional, knowledgeable, caring. The lines of communication with the team are easy and open and they are willing to assist you in any way that they can. They treat you like family . I highly recommend Rob Mercer & First Home Mortgage!"
Buying - Laurel, Maryland February 2020
Buying - Rockville, Maryland February 2020
Buying - Rockville, Maryland February 2020
Buying - Hyattsville, Maryland March 2020
"Rob was fantastic, and really went above and beyond to ensure we could close on time!"
Buying - Hyattsville, Maryland March 2020
"As a first time home buyer, it would have been helpful for First Home to provide more resources or spend more time helping us understand the process. It felt like we had to frequently ask what was next, what something meant, etc. They were always more than happy to answer all of our questions, but it seemed like they didn't realize how clueless a lot of first-time home buyers are on the things they know so well. The whole team was very friendly though and answered our questions, but we just had to be more proactive to get it. I'd definitely recommend working with them though!"
Buying - Rockville, Maryland April 2020
"Took charge and process went very quick. Good advice throughout."
Refinance - Silver Spring, Maryland April 2020
"Rob and his team was amazing! They helped my husband and I immensely. They were always available to answer my questions and very happy to help."
Buying - Alexandria, Virginia April 2020
"Professional, responsive, and helpful from application to closing."
Refinance - Takoma Park, Maryland April 2020
"Rob and his team made the refinancing process smooth and effecient. They were clear with all information about the loan. We really appreciate their attention to detail and customer service."
Refinance - Silver Spring, Maryland May 2020
"Rob was a consummate professional and so were all of the people involved with my loan process, easiest Loan experience I have ever been involved in!"
Refinance - Annapolis, MD-Maryland May 2020
"It was a very easy process with everyone very responsive to questions and keeping us updated on the process"
Refinance - Silver Spring, Maryland May 2020
"Led by Rob, the team was excellent every step of the way. Kept me informed on all steps in the process and it really couldn't have gone more smoothly."
Refinance - Potomac, Maryland May 2020
"Rob not only did a fantastic job in helping us to refi our mortgage, he got us a great rate and was able to help with innovative ideas on how to get paperwork done during a global pandemic while still keeping everyone safe. This was the easiest and most enjoyable mortgage related experience I have ever had. I would tell all of my friends to use Rob Mercer and his great team for any mortgage related needs."
Refinance - Gaithersburg, Maryland May 2020
"Rob is absolutely the best representative to work with. Patient, Great Communication and even wonderful customer service. He is a winner all day long!"
Buying - Washington, District of Columbia June 2020
"He is amazing. I would recommend him to anyone interested in a mortgage loan."
Buying - Lothian, Maryland June 2020
"Rob provided Excellent customer service and professionalism."
Refinance - Sterling, Virginia June 2020
"Such a great experience. He and his team are so responsive and helpful! "
Refinance - Gambrills, Maryland July 2020
"He was Great and very responsive, a very great help! "
Buying - Severn, Maryland July 2020
"Organized, straightforward with explanations, and responsive to questions. "
Refinance - Bethesda, Maryland August 2020
Buying - Hyattsville, Maryland September 2020
"Professional and personable"
Refinance - Washington, District of Columbia September 2020
"Excellent, from beginning to end!"
Buying - Hyattsville, Maryland September 2020
"My experience was great. He was very communicative."
Refinance - Silver Spring, Maryland September 2020
"Very helpful, knowledgeable, friendly, and overall great to work with. "
Refinance - College Park, Maryland September 2020
"Professional, personable, experienced, responded quickly, and clearly outlined the process so I knew what to expect. Thomas got me a GREAT rate and processed loan faster than projected. Happy to move into my new home early. There were a few issues with communication gaps across the First Home Team, which can be impacted by telework under COVID. Highly recommended!"
Buying - Hyattsville, Maryland October 2020
"Rob and his team answered all of our various questions and helped guide us to through the many-faceted process of refinancing. This is our second time working with Rob and we have been pleased with the results both times! "
Refinance - Washington, District of Columbia October 2020
"Rock star. Third time using FHM and working with Rob Mercer is a pleasure. "
Buying - Washington, District of Columbia October 2020
Buying - Silver Spring, Maryland October 2020
"Rob Mercer was very knowledgeable and did a great job explaining the mortgage process to my wife and me. He put in a good word for us with the seller's agent when we put in offers, which was great."
Buying - College Park, Maryland October 2020
"Rob Mercer is the best! He gave us so much guidance and comfort throughout the home buying process, we will always recommend him to friends and family! We are now first time home owners! "
Buying - Hyattsville, Maryland October 2020
"Rob is knowledgeable, promptly responds to inquiries, and is always professional. "
Refinance - Hyattsville, Maryland October 2020
"This is my second time working with Rob! He explains all options, is available by phone and email, and responsive. In addition, Rob is a pleasure to work with, I will definitely come to him with all my future mortgage needs."
Refinance - Silver Spring, Maryland November 2020
"Rob was responsive and informative. The process moved smoothly and quickly."
Buying - Bethesda, Maryland November 2020
Buying - Washington, District of Columbia November 2020
"Rob is highly professional and works very hard to make sure that the refinancing process goes smoothly and without any issues or concerns. It's my third transaction with Rob and I highly recommend him! "
Refinance - Vienna, Virginia December 2020
"The application process went very smoothly and quickly. First Home Mortgage and Rob Mercer were incredibly responsive every step of the way."
Refinance - Hyattsville, Maryland December 2020
"HE WAS VERY PATIENT WITH ME. EVERYTHING IS DIGITAL , NEW TO ME, HE AND HIS ASSISTANT WERE VERY HELPFUL"
Buying - Leesburg, Virginia December 2020
"Rob and his team are great to work with as they are professional, responsive and knowledgeable."
Refinance - Laurel, Maryland December 2020
"He stayed on to of everything "
Buying - Upper Marlboro, Maryland December 2020
"Robert has twice served as my mortgage banker. Once with a new purchase, and then a refinance on that home four years later. Each time his professionalism and effectiveness was excellent. Each time I felt fully informed, fairly treated, and that I received a superior deal. I was so impressed with him and his team's work that I steered my son to him to finance hios first home purchase this spring."
Refinance - Upper Marlboro, Maryland January 2021
"Rob was very knowledgeable and accessible for all of my refinance questions. Great team to work with. He kept me updated on the process and made me feel comfortable with my decision. "
Refinance - Woodbridge, Virginia January 2021
"Easy, simple and fast."
Refinance - Alexandria, Virginia January 2021
"Rob is very responsive in communication and turns around documents quickly. We did our original mortgage with Rob, who's quick closing helped us secure the contract, and we just did our refi with Rob, who matched a competing offer and was great to work with."
Refinance - Hyattsville, Maryland January 2021
"Robert and his team provided excellent guidance and service. Rob responded very quickly to my initial inquiry. He actively engaged with me, and patiently and knowledgeably guided me through the entire mortgage process. I very much appreciated Rob's professionalism and dedication. Through him the process was seamless and very pleasant. "
Buying - Washington, District of Columbia February 2021
"Rob was very helpful and helped us get the best rate for our new mortgage. "
Refinance - Laurel, Maryland February 2021
"Overall excellent but the level of documentation right at the end got a little ridiculous. "
Buying - Rockville, Maryland February 2021
Buying - Hyattsville, Maryland March 2021
"Excellent, efficient and prompt service. Always very friendly and knowledgeable. Timely closing dates and times and always keep me abreast during the loan process. Absolutely superior service. "
Refinance - Sykesville, Maryland March 2021
"Rob is Fantastic!!!! He is one of the best in the business. "
Buying - Poolesville, Maryland March 2021
"Excellent communicator."
Refinance - Bowie, Maryland March 2021
"Rob was incredibly responsive and educated/advised me in an incredibly helpful way. He went the extra mile by reaching out on the seller's agent on my behalf, and I think he was instrumental in my getting my home and closing quickly in this crazy seller's market. I'm very grateful to him and his team for making it happen for me."
Buying - Pasadena, Maryland March 2021
"Mr. Mercer was very thorough, responded timely and was always organized."
Buying - Hyattsville, Maryland April 2021
"Excellent, really responsive and helpful and efficient. "
Buying - Hyattsville, Maryland April 2021
"Very knowledgeable and explained everything "
Refinance - Brandywine, Maryland April 2021
"It was great working with Rob. He was always quick to respond and answer questions. He was patient and kind and a joy to work with."
Refinance - Washington, District of Columbia April 2021
"Whole team is great. Start to finish the process was smooth and everyone was very responsive."
Buying - Sykesville, Maryland May 2021
"Extremely friendly and responsive"
Buying - Hyattsville, Maryland May 2021
"Our experience with Rob as a lender was excellent. He was knowledgeable and engaging, and he took the time to listen and advise us as first time homeowners."
Buying - Silver Spring, Maryland June 2021
"Rob and his team made the entire refinance process easy and stress free! They are very knowledgeable, responsive and helpful throughout the entire process and even after closing. Would definitely recommend to anyone looking to lock in a great lower rate! "
Refinance - Damascus, Maryland June 2021
"Responsive"
Refinance - Bethesda, Maryland June 2021
"Serious miscommunication issues. Slow tunaround in responses."
Buying - Washington, District of Columbia June 2021
"He was helpful and responsive."
Refinance - Washington, District of Columbia June 2021
"He was very easy to work with and just a great guy overall!"
Refinance - Ellicott City, Maryland July 2021
"Rob was responsive, helpful, friendly and professional."
Buying - Point Of Rocks, Maryland July 2021
"He and the team were responsive and delivered on their commitments. Made things as easy as possible and I could trust his expertise"
Buying - Hyattsville, Maryland September 2021
"Fantastic!"
Buying - Washington, District of Columbia September 2021
"Rob, Bryce, Grace, and the whole team at First Home are absolutely the best. This was our third mortgage loan with them, and as always, the process was smooth and painless. Any time I had a question, I got a response almost immediately, and our loan was ready to close well in advance of our settlement date. Simply cannot overstate how great the Mercer team is, and would recommend them to anyone."
Buying - Potomac, Maryland October 2021
"Rob was absolutely tremendous! He regularly checked in with me about numbers, dates, next steps. He was always on top of everything. When I had a question, he had the answer, and if he didn't, he got back to be ASAP. I was a first-time homebuyer, and he walked me through my options and made sure I was comfortable with my decisions. I really could not ask for a better person to work with. Again, he was amazing!"
Buying - Wheaton, Maryland November 2021
"my experience with Rob was great. He always made me feel as if I was the only client. He was always there to answer my phone calls return messages and emails. I couldn't ask for a better experience with my first time purchasing a home "
Buying - Hyattsville, Maryland November 2021
"Rob and his team made the financing process hassle free, they were responsive and helped answer questions throughout the process."
Buying - Frederick, Maryland November 2021
Refinance - Wheaton, Maryland November 2021
"Was able to answer all of our questions and moved the tasks through the process. We had no surprises with the process."
Refinance - Olney, Maryland November 2021
"It was extremely quick. Questions and concerns were answered within minutes."
Buying - Towson, Maryland November 2021
"Great people, fast and excellent communicators"
Buying - College Park, Maryland December 2021
"the staff was very helpful and knowledgeable"
Refinance - Frederick, Maryland December 2021
"Rob is great! Highly recommended!"
Buying - Bowie, Maryland December 2021
"Quick to respond to questions, maintained awareness of the progress of our application, etc."
Buying - Takoma Park, Maryland January 2022
"Rob was very communicative, helpful, and straightforward. We enjoyed working with him on both our initial home loan and our refinance. I'd recommend Rob, Bryce, and the First Home Mortgage team to anyone looking to buy a home or refinance in the DC area."
Refinance - Washington, District of Columbia January 2022
Buying - Washington, District of Columbia January 2022
"Rob was very responsive and explained all questions we had "
Buying - White Plains, Maryland February 2022
"Rob and his team were wonderful! They were always ready to help answer any questions or concerns that I had during the process. Very happy that we went with First Home Mortgage!"
Buying - Parkville, Maryland February 2022
"Very knowledgeable, and very professional Got us to closing on scheduled day. Helped us greatly through the process"
Buying - Ocean City, Maryland March 2022
"Rob was extremely knowledgeable, replied to (our seemingly endless questions) immediately, kept us informed every step of the way, and was genuinely enthusiastic to provide us with excellent service. This is our second time working with Rob, and we will absolutely work with him again if we are ever in the market for another home!"
Buying - Rockville, Maryland March 2022
Buying - Riverdale, Maryland March 2022
"Rob and his team was very quick to respond to our emails and was able to answer all of our questions"
Buying - Washington, District of Columbia April 2022
"Rob was great. He was extremely helpful. Got us all set up quick and had great rates. "
Buying - Annapolis, MD-Maryland May 2022
"Rob and his team were fantastic to work with. I cant thank them enough or recommend them highly enough. "
Buying - Reston, Virginia May 2022
"Rob was fantastic every step of the way. Committed to total success. Thanks for the great service Rob! Your team is fantastic as well. 5 Star all the way! "
Refinance - Bethesda, Maryland May 2022
"Rob / First Home was always incredibly prompt, honest, and tried their best to get us a good rate."
Buying - College Park, Maryland May 2022
"I was pleased with my experience with Rob and his team. They were knowledgeable, extremely responsive and thorough throughout the process. I appreciated the attention to detail, the regular updates and the automated notices/updates. Buying a home can be a tough process, but feeling "in the know" along the way goes a long way. Pleased with their professionalism and great work!"
Buying - Bowie, Maryland June 2022
"Rob was absolutely fantastic to work with. He was patient with our situation, and was so helpful along the way. We couldn't have been happier with our experience with Rob!"
Buying - Washington, District of Columbia June 2022
"Rob is extremely knowledgeable about all things mortgage. He is extremely dedicated to his clients and worked exceptionally hard to answer every question, spent excessive time helping us, and even spent time while on vacation with his family to not only answer questions but write up some documents so we could submit proposals on multiple properties. He is definitely someone we would be happy to work with with again."
Buying - Germantown, Maryland June 2022
"Rob and his entire team were great! They were very helpful throughout the entire process and answered all of our questions quickly. They made the process seem like a breeze for a first time home buyer! I would gladly recommend them to anyone looking to purchase a home."
Buying - Laurel, Maryland October 2022
"Robert was very responsive and professional at all times. Whenever I had questions, he and his team were right there to keep me abreast during the entire process. You are in good hands with First Home Mortgage. I’m glad my realtor, Theresa Gordon, recommended them."
Buying - Bowie, Maryland October 2022
"Very helpful and knowledgable! Made it very easy to go through the process."
Buying - College Park, Maryland February 2023
"Rob was available, accessible, and very helpful. He explained the process very well and was a pleasure to work with. "
Buying - Rockville, Maryland March 2023
"Responsive and courteous"
Buying - Hyattsville, Maryland March 2023
"Very personable and was right there to help every step of the way"
Buying - Leesburg, Virginia April 2023
"Very knowledgeable and always happy to answer questions! "
Buying - Hyattsville, Maryland May 2023
"Rob and the team were always prompt, cheerful and deft responding to our questions."
Buying - Hyattsville, Maryland May 2023
Buying - Hyattsville, Maryland October 2023

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