Robert Charles Mercer

First Home Mortgage
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Equal Housing Opportunity
Job Title
Branch Manager Sr Loan Officer
Career Started
7910 Woodmont Avenue Suite 1330, Bethesda, Maryland
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

About Robert Charles Mercer

Rob has been a Mortgage Originator since September, 1989. Rob Joined First Home Mortgage in 2007 to open and manage the Silver Spring Office. Rob has consistently achieved President’s Club / Chairman’s Clubs status, ranking in the top five percent as both a Loan Officer and Branch Manager for the past 15 years. Rob’s professionalism and experience are second to none. Rob completed his studies in 1987 with a Marketing Degree from the University of Maryland. Rob is understandably a zealous Terps Fan and holds season tickets for Maryland basketball and football and has for 20 years! Rob and his wife Pam are the proud parents of three children; Charlotte, Bridget, and Hobson. Licensed in: DC (MLO147453), Delaware (MLO-147453), Maryland (5724), Pennsylvania (67790), Virginia (MLO-1330VA) First Home Mortgage Corporation NMLS ID #71603 (

Robert's Reviews

4.9 Stars - 74 Reviews
"Rob Mercer was knowledgeable, quick to respond, and very helpful!"
Buying - Washington, District of Columbia July 2018
"Rob and his team were extremely professional, friendly, responsive, and knowledgeable! They made the home buying experience much less stressful, and their help was particularly appreciated when some last minute closing changes occurred and they rushed to make sure we still made our settlement date. Very highly recommended!!"
Buying - Bowie, Maryland July 2018
"We were very happy with Rob and his team's efficiency and professionalism. They moved quickly and got us through our refinancing smoothly."
Refinance - Hyattsville, Maryland July 2018
"Second time around with Rob at First Home Mortgage. Can't recommend enough: great service, great rates. "
Refinance - Washington, District of Columbia December 2017
"Very high quality of professionalism - nice and respectful, knowledgeable, helpful, listens well to really understand clients' needs, keeps client informed and updated of process, explains everything in detail, very smooth and seamless process. Last but not least: I do feel I got a good deal with my refinance (my financial goal was achieved). Overall service was above expectations. I am impressed, admirative and grateful! "
Refinance - Bethesda, Maryland December 2017
"Rob and his team were responsive and helpful throughout the entire process! I would recommend Rob to other home buyers!"
Buying - Silver Spring, Maryland December 2017
Buying - Fort Washington, Maryland December 2017
"They were exceptional in their knowledge, willingness to help answer any questions and their friendliness. I was very satisfied with their service."
Buying - Laurel, Maryland March 2018
"He and his staff were completely involved and committed to ensuring the best outcome for our house buying experience. From start to finish, we never felt pressured or on our own. He answered any and all questions promptly and was very honest and forthcoming in his responses. "
Buying - Frederick, Maryland April 2018
"Rob was great. Easy to deal with and very knowledgeable about the options for me to consider. Would recommend him highly. Similarly, Shaun Slight and Amanda Sorensen were also great to deal with. A wonderful team at First Home."
Buying - Potomac, Maryland May 2018
Buying - Finksburg, Maryland June 2018
"His video approvals helped me understand the process and personalize what was otherwise a digital experience. He and Shaun went the extra mile to send the videos and answer all my questions quickly. "
Buying - Arlington, Virginia June 2018
"Attentive, knowledgable and super responsive. Very happy to have worked with him. "
Buying - Capitol Heights, Maryland June 2018
"I worked with Rob for over two years, honing what my financial picture needed to be in order to buy the kind of property I wanted. His team was very responsive on requests for estimates, and there was always a personalized sense of collaboration from everyone I engaged with. Overall incredibly positive. "
Buying - Arlington, Virginia August 2018
"Always accessible and helpful!"
Buying - Wheaton, Maryland February 2018
"After an initial call with Rob, my wife and I felt reassured that we were in great hands. As first-time home buyers, we had tons of questions, but Rob and his team were extremely knowledgeable and patient. He also followed-up with us every step of the way, even after closing. Rob and his team make fun videos for milestones, such as pre-approval; we loved the personal touch! I would recommend Rob and his team to anyone looking for a new home."
Buying - Bowie, Maryland May 2018
Buying - Silver Spring, Maryland November 2018
Buying - Glen Burnie, Maryland November 2018
"Rob was a pleasure to work with. Throughout the process he was highly responsive to all of our questions and was there with us every step of the way."
Buying - Hyattsville, Maryland November 2018
"Rob was incredibly helpful from the beginning of the process to the end. When we began wavering over mortgages he gave us knowledgable and thoughtful answers and did not press us. His optimistic and positive outlook was contagious and he truly wanted what was best for us. "
Buying - Potomac, Maryland December 2018
"Rob Mercer is AMAZING. _He responds quickly, thoroughly and patiently to your questions. _He is easy to talk with, easy to understand, efficient in processing your paperwork, and clear about the process and all of its steps. __I have worked with Rob on the purchase of two houses in the past five years and highly recommend him to anyone purchasing a house. "
Buying - Hyattsville, Maryland June 2018
"Fantastic and responsive. His whole team was fantastic. "
Buying - Columbia, Maryland January 2019
"Rob was very helpful and available through the process. "
Buying - Gambrills, Maryland January 2019
Buying - Mount Airy, Maryland February 2019
Buying - Washington, District of Columbia February 2019
Buying - Washington, District of Columbia February 2019
"Very helpful and attentive through the entire process!"
Buying - Hyattsville, Maryland April 2019
"Super helpful, as I was a first time homebuyer with lots of questions. Great at explaining my options. "
Buying - College Park, Maryland April 2019
"Rob is great! Very helpful and professional. He never minds breaking information down so it's understood. This is our second time using Rob and First Home Mortgage."
Refinance - Hyattsville, Maryland April 2019
"Rob was great and very responsive to any questions I had."
Buying - Silver Spring, Maryland June 2019
"We couldn't have asked for a better experience with Rob and First Home Mortgage! We will definitely recommend him to our friends!"
Buying - Wheaton, Maryland June 2019
Buying - Hyattsville, Maryland June 2019
"Rob and the entire team at First Home Mortgage made my first time home-buying experience simple and stress minimum! "
Buying - Hyattsville, Maryland June 2019
Buying - Hyattsville, Maryland July 2019
"Great guy who did everything he could to get us in the house of our dreams. Thanks Rob!"
Buying - College Park, Maryland July 2019
"Rob is exceptionally responsive and knowledgeable. We've been very pleased with Rob and his team during our home purchase and refinance"
Refinance - Hyattsville, Maryland July 2019
"As a Realtor I see my clients go through the mortgage process all the time. This time I was the purchaser. Rob made a typically tedious process very simple. Everything went very smoothly. And of course Rob is my go to loan officer for my clients. Thanks!"
Buying - Bethesda, Maryland July 2019
"Mr. Mercer was very professional and efficient in every aspect of the transaction. He made my home buying experience literally painless and it did not take forever to complete the process. I will tell others about Mr. Mercer and the First Home Mortgage team because they made my experience worthwhile."
Buying - Clinton, Maryland August 2019
"Rob is a smooth operator, making sure the loan closing is timely and consistent with expectations."
Buying - Ijamsville, Maryland August 2019
"I did not feel like a priority for Rob."
Buying - Washington, District of Columbia August 2019
"Great service in all respects! Rob takes a personal interest in his clients' needs."
Buying - Greenbelt, Maryland August 2019
"Communicates very well, always on point with information. It was a pleasure doing business with your organization."
Refinance - Lanham, Maryland August 2019
Buying - Hyattsville, Maryland September 2019
"For two years my family and I have been first time homeowners living in perpetual debt and paralyzed with fear at the unseen and what ifs of life. Robert Mercer and his team literally gave us back our lives and happiness. Working, for what I can only describe as tirelessly, they refinanced our home in less than a months time, gave us everything we asked and needed financially in closing, dropped our interest rate, and doing it all with a genuine sense of concern to our best interests, top to bottom. I can't say enough on how amazing Rob is and would immediately recommend him to anyone looking towards changing or joining their mortgage co."
Refinance - Annapolis, MD-Maryland September 2019
"Efficient and responsive! Great service!!"
Refinance - Silver Spring, Maryland October 2019
"Robert Mercer as well has his staff were totally professional and very patient with me from beginning to end of the refinance of my home. I would highly recommend Mr. Mercer and his staff at First Home Mortgage."
Refinance - Bowie, Maryland October 2019
"I have been working with Rob and his team for almost three years. They have advised, informed, and guided me into the home of my dreams and truly changed my life. Not once did I feel uncomfortable or uncertain about the decisions that came with making this significant step. It has indeed been a blessing to have this team with me every step of the way! Thank you! Rob, Bryce, Nadria, and whoever else was working tirelessly to make my dreams come true."
Buying - Washington, District of Columbia October 2019
"Rob is fantastic. He's incredibly attentive and generous with his wealth of knowledge, and he helped us navigate through a potentially very tricky refi with flying colors. I can't imagine how anyone could be better at this."
Refinance - Washington, District of Columbia October 2019
"Robert and his staff were awesome!"
Refinance - Hyattsville, Maryland October 2019
Buying - Laurel, Maryland November 2019
Refinance - Silver Spring, Maryland December 2019
"Rob and his team are beyond helpful. Always available for questions and extremely helpful in getting any mortgage tasks done."
Refinance - Bowie, Maryland December 2019
"Rob and his team at First Home Mortgage are awesome. They all have glowing personalities which is comforting while going through this stressful process. They are very professional, knowledgeable, caring. The lines of communication with the team are easy and open and they are willing to assist you in any way that they can. They treat you like family . I highly recommend Rob Mercer & First Home Mortgage!"
Buying - Laurel, Maryland February 2020
Buying - Rockville, Maryland February 2020
Buying - Rockville, Maryland February 2020
Buying - Hyattsville, Maryland March 2020
"Rob was fantastic, and really went above and beyond to ensure we could close on time!"
Buying - Hyattsville, Maryland March 2020
"As a first time home buyer, it would have been helpful for First Home to provide more resources or spend more time helping us understand the process. It felt like we had to frequently ask what was next, what something meant, etc. They were always more than happy to answer all of our questions, but it seemed like they didn't realize how clueless a lot of first-time home buyers are on the things they know so well. The whole team was very friendly though and answered our questions, but we just had to be more proactive to get it. I'd definitely recommend working with them though!"
Buying - Rockville, Maryland April 2020
"Took charge and process went very quick. Good advice throughout."
Refinance - Silver Spring, Maryland April 2020
"Rob and his team was amazing! They helped my husband and I immensely. They were always available to answer my questions and very happy to help."
Buying - Alexandria, Virginia April 2020
"Professional, responsive, and helpful from application to closing."
Refinance - Takoma Park, Maryland April 2020
"Rob and his team made the refinancing process smooth and effecient. They were clear with all information about the loan. We really appreciate their attention to detail and customer service."
Refinance - Silver Spring, Maryland May 2020
"Rob was a consummate professional and so were all of the people involved with my loan process, easiest Loan experience I have ever been involved in!"
Refinance - Annapolis, MD-Maryland May 2020
"It was a very easy process with everyone very responsive to questions and keeping us updated on the process"
Refinance - Silver Spring, Maryland May 2020
"Rob not only did a fantastic job in helping us to refi our mortgage, he got us a great rate and was able to help with innovative ideas on how to get paperwork done during a global pandemic while still keeping everyone safe. This was the easiest and most enjoyable mortgage related experience I have ever had. I would tell all of my friends to use Rob Mercer and his great team for any mortgage related needs."
Refinance - Gaithersburg, Maryland May 2020
"Led by Rob, the team was excellent every step of the way. Kept me informed on all steps in the process and it really couldn't have gone more smoothly."
Refinance - Potomac, Maryland May 2020
"Rob is absolutely the best representative to work with. Patient, Great Communication and even wonderful customer service. He is a winner all day long!"
Buying - Washington, District of Columbia June 2020
"He is amazing. I would recommend him to anyone interested in a mortgage loan."
Buying - Lothian, Maryland June 2020
"Rob provided Excellent customer service and professionalism."
Refinance - Sterling, Virginia June 2020
"Such a great experience. He and his team are so responsive and helpful! "
Refinance - Gambrills, Maryland July 2020
"He was Great and very responsive, a very great help! "
Buying - Severn, Maryland July 2020
"Organized, straightforward with explanations, and responsive to questions. "
Refinance - Bethesda, Maryland August 2020
"Professional and personable"
Refinance - Washington, District of Columbia September 2020
"Excellent, from beginning to end!"
Buying - Hyattsville, Maryland September 2020

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