Jose Castro

Job Title
Mortgage Loan Originator
Career Started
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Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

Jose's Reviews

4.7 Stars - 43 Reviews
"My experience was exceptional! I was coming into the situation not knowing what to do but once I was connected to Jose Castro, he just led me through the whole process in a professional and smooth manner. Jose knows the system and the process inside out. He was always quick to address any questions I had. It was easy to contact and communicate with him, even during his off hours. Despite the COVID-19 situation, my application was processed expeditiously. My experience was exceptional because Jose is exceptional in what he does. Thank you very much, Jose!"
Buying - Santa Rita, Guam November 2020
"Jose was very informative and patient with me as a first time homebuyer. He was quick to respond and put me at ease with any questions I had and any worries I had during the process. He did his best to help expedite the process to meet the deadlines of my purchase agreement. I have already recommended him and Norcom to my friends."
Buying - Yigo, Guam November 2020
"Jose was very professional and was always communicating with me on what was needed to get the closing done as quickly as possible."
Refinance - Barrigada, Guam February 2022
"Excellent communication throughout the process made it an enjoyable experience."
Buying - Yigo, Guam December 2020
"Mr. Castro was very knowledgeable about what he does. If I had a question or was confused about anything he would take the time to explain. Also provides the best options and suggestions."
Refinance - Santa Rita, Guam December 2020
"Jose helped us from start to finish, always updating us and providing us good insights and suggestions to help the process along. He was always friendly, informative, proactive and professional. "
Buying - Barrigada, Guam April 2021
Buying - Yigo, Guam March 2021
"Very easy and the most convenient!"
Refinance - Yigo, Guam January 2021
"Jose Castro was a very professional, very knowledgeable on what he does, very fast on everything we need with our mortgage application and over all it was a pleasure work with him. All I can say about Norcom was, Norcom was a blessing for us and made our American dream came true. I will surely refer Jose and Norcom to my family and friends!"
Buying - Hagåtña, Guam January 2021
"He is very accommodating and very fast in doing the transaction. I am very happy and satisfied with his assistance. Also, when I was having problem with the mortgage with the other bank because i was still having deductions while i already refinance with Norcom, he was there to help me.. "
Refinance - Yigo, Guam December 2020
"Mr. Jose Castro Was Very friendly and well organized. He answers all my question about mortgage in very professional way. Were glad that Norcom Mortgage give us the chance to get our very own first Home. Thank you Mr. Castro and Norcom Mortgage."
Buying - Hagåtña, Guam March 2021
"We are grateful for the service Jose and Norcom provided. "
Buying - Yigo, Guam April 2021
Buying - Yigo, Guam April 2021
Buying - Yigo, Guam March 2021
Buying - Barrigada, Guam February 2021
Buying - Yigo, Guam May 2021
"Very helpful."
Buying - Yigo, Guam May 2021
"Working with Mr. Jose is awesome! And norcom are a great choice in getting a mortgage loan. Highly recommended '˜ºï¸ "
Buying - Yigo, Guam June 2021
Buying - Yigo, Guam July 2021
"He is very helpful loan officer."
Buying - Yigo, Guam July 2021
"'€œEasy to work with'€ He help us a lot during the process which make it easy for us as being a first time home buyer. "
Buying - Yigo, Guam July 2021
"He makes things happen. He's very knowledgeable and helpful "
Refinance - Barrigada, Guam July 2021
"Professional and always accommodated on and off hours."
Refinance - Barrigada, Guam July 2021
"Easy transaction with him"
Buying - Hagåtña, Guam July 2021
"Able to process my application in timely manner and reminds me of the things i need to submit"
Buying - Yigo, Guam August 2021
"Mr. Jose is not just good but excellent officer very knowledgeable and willing to give his best to help and make us understand process quickly, He also educates buyer about process step by step. If only there is a six star ill give him six total for my experienced. I will also recommend him to my friends and family. Norcom is really excellent make everything easy from the officer to the application process I will recommend it to my friends and family."
Buying - Yigo, Guam August 2021
"Jose is very professional and paid close attention to my situation and found and advised of the best way to move forward. "
Refinance - Hagåtña, Guam August 2021
"Jose answered all my questions in a timely matter and made sure I knew what was going on throughout the whole process. He gave me realistic time frames and worked with me right away to get any hurdles out of the way! And best of all, helped me close faster than expected! "
Buying - Yigo, Guam November 2021
"Jose was very helpful and answered all my questions quickly. Home buying was a smooth process because Jose was there to help. I didn't have to stress as much because everything was taken care of. I'm so happy to have chosen Norcom."
Buying - Yigo, Guam November 2021
"He was very informative and friendly! I think you guys have an awesome person working with your company.."
Buying - Yigo, Guam February 2022
"A11 in my book "
Buying - Yigo, Guam February 2022
"Jose's response time slowed down at the most critical time of closing. We feel we were stuck with a high interest as a result. We've had to request two additional closing extensions from the lack of communication. Marc was able to hear our grievance, communicate our options and expedite closing."
Buying - Barrigada, Guam March 2022
"He was very informative and helpful "
Refinance - Hagåtña, Guam April 2022
Buying - Yigo, Guam April 2022
"Jose is so helpful, make for all the requirements accomplished even in my busiest time he's there to assists me. So thankful to him"
Buying - Yigo, Guam June 2022
"Jose is very professional. He did his best to answer all my questions and as a first time home buyer, he made this experience as painless as possible. Thanks, Jose!"
Buying - Hagåtña, Guam July 2022
"Fast "
Buying - Yigo, Guam July 2022
"He was unresponsive many times and extremely slow in processing paperwork."
Buying - Santa Rita, Guam September 2022
"He very helpful and professional. Easy to work with."
Buying - Yigo, Guam September 2022
"Jose really helped me out with everything that I needed to get my house. He was also very active with answering my questions and making sure that I was not alone in this process. "
Buying - Yigo, Guam October 2022
"He help us on all the process that need to be done"
Buying - Hagåtña, Guam October 2022
"Phenomenal from the beginning to end! "
Refinance - Yigo, Guam December 2022
"Mr. Castro is highly responsive to my emails. He is excellent and timely in following up on actions to keep my loan application actively progressing. He is a key member in the local community with business contacts to assist me. No doubt he is an asset for Norcom and will continue to move the organization forward. "
Refinance - Yigo, Guam December 2022

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