Jolene Moore

CrossCountry Mortgage, Inc.
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Equal Housing Opportunity
Job Title
Regional Vice President
Career Started
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Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

About Jolene Moore

With over 16 years of mortgage experience, my team and I are committed to giving our clients and referral partners a stress-free mortgage process. Finding the best possible financing solution for my clients is my top priority. I take great pride in the fact that my business has been build entirely from referrals, so my goal is for you to be WOWED by the quality of our service. I hope to be your mortgage resource not only now, but well into the future. With that in mind, these are the commitments that my team makes to you. We will do our best to make sure you: Receive consistent and detailed communication along the way - Close on time - Close accurately If you have any questions during the process, please feel free to reach out to myself or my team. All my best, Jolene Moore

Jolene's Reviews

4.9 Stars - 110 Reviews
"Super responsive and helpful. Answered all my many questions. Great experience."
Buying - Arlington, Virginia April 2020
"Jolene made everything so easy and seamless. I was kept updated every step of the way."
Refinance - Fairfax, Virginia April 2020
Buying - Accokeek, Maryland May 2020
"This is my third mortgage with Jolene, it is always a smooth and quick experience."
Refinance - Ashburn, Virginia May 2020
"Jolene and her team go above and beyond. They are efficient and communicate well!"
Refinance - Alexandria, Virginia May 2020
Refinance - Aldie, Virginia May 2020
"She was knowledgeable, no-nonsense, and very responsive. Exactly what I needed."
Buying - McLean, Virginia June 2020
"Great rate. Very helpful guidance breaking down closing costs and monthly loan payments. Team was extremely responsive during the entire process."
Refinance - Arlington, Virginia June 2020
"She is very professional & proactive. Dealing with her since 7 years. She is the best."
Refinance - Aldie, Virginia June 2020
"Jolene was extremely helpful and responsive. She answered all of our questions and her team served as wonderful intermediaries between us and the loan underwriters."
Buying - Leesburg, Virginia July 2020
"Awesome experience "
Buying - Reston, Virginia July 2020
Buying - Clifton, Virginia July 2020
Refinance - Ashburn, Virginia July 2020
"Jolene and her team are great. They take the time to explain everything and are always responsive. They kept us informed on everything going on with our loan. "
Refinance - Aldie, Virginia August 2020
"No superises everything went smooth "
Buying - Culpeper, Virginia August 2020
"I was very nervous at the beginning of this process. Jolene and her team were very pleasant to work with. No pressure from them. they were quick with their responses as well. "
Refinance - Bowie, Maryland August 2020
Buying - Falls Church, Virginia August 2020
"She was able to give us a great rate and deal. Was very responsive to our calls and questions. Her team handled everything extremely well and got all necessary paperwork to the title company to meet our closing date."
Buying - Arlington, Virginia April 2021
"Jolene has been responsible for the financing of my home twice. Each time, she is professional, prompt, responsive, and works hard to secure the best deal for me. I highly recommend her services."
Refinance - Bealeton, Virginia September 2020
"We are so thankful for Jolene and her team'€”they were quick to respond to every question we had and made the whole process easy for us. "
Refinance - Ashburn, Virginia September 2020
"Fantastic experience. Made everything painless, as easy as possible, and kept me informed at every step of the process."
Refinance - Sterling, Virginia September 2020
"She's the best to work with. I know I'm going to be taken care of!"
Refinance - Falls Church, Virginia September 2020
"Jolene and the whole team were on top of everything. Have referred two friends."
Refinance - Ashburn, Virginia October 2020
"Jolene and Kourtney listened to my needs, why earlier refis didn't work out, and advised on things I could do before closing to get a better rate, like closing an account I wasn't even aware was a lien. She even took my word that I would do those things. They kept me apprised the whole way and let me know a realistic timeframe. They even got me a lower rate right before closing!"
Refinance - Aldie, Virginia October 2020
"Very knowledgeable and always there to help answer questions! Great experience!! I recommended numerous people to her and they have all had the same wonderful experience!!"
Refinance - Warrenton, Virginia November 2020
"Very responsive and attention to detail to make sure we're getting the best rates!"
Refinance - Ashburn, Virginia November 2020
Refinance - Bowie, Maryland November 2020
"Jolene and her team were attentive and quick to answer any question I had! They were great and I strongly recommend them :) "
Buying - Woodbridge, Virginia November 2020
"Jolene and Kourtney listened to my needs, why earlier refis didn't work out, and advised on things I could do before closing to get a better rate, like closing an account I wasn't even aware was a lien. She even took my word that I would do those things. They kept me apprised the whole way and let me know a realistic timeframe. They even got me a lower rate right before closing!"
Refinance - Aldie, Virginia November 2020
"I am a first time home buyer and needed a lot of questions answered and a lot of guidance. Jolene, was an amazing loan officer who helped me from step one right up to the day of settlement. Marissa, loan partner, was amazing as well - she took the time to take my phone calls, walking me through cost analysis pages and simply to have a conversation about how overwhelmed I was and never once rushed me. My loan processor, Caitlin K was just as amazing and even more patient with me! She answered all my emails asking the same questions and took the time to explain anything I needed, in depth. Although I am sure she had many other loans to work on, she always made me feel like she always had time for me. Overall this team was amazing and I will recommended them to anyone buying a home. If you ladies read this, THANK YOU for making my first buying experience so easy even during these crazy 2020 times. "
Buying - California, Maryland November 2020
"Very easy to talk to. Helped me thru the process. Sent me reminders. Excellent experience with Jolene. "
Refinance - Dumfries, Virginia December 2020
"Jolene was extremely responsive and her team was top-notch. They were quick, kind and courteous with all instructions provided and answers to questions I had. The expectations of the loan process was well defined and provide very early in the process. There were no hiccups and everything closed great."
Refinance - Centreville, Virginia December 2020
"Jolene was always available to talk with and guide me through the mortgage process. She and her team were professional, efficient and caring during a very important time for me. It was a great experience!!"
Buying - Warrenton, Virginia December 2020
Buying - Centreville, Virginia December 2020
"Professional, detailed in everything. Most of all, the team gets the job done."
Buying - Fairfax, Virginia December 2020
"Jolene and her team returned phone calls/emails expeditiously and were extremely knowledgeable with my refinance. I will absolutely be recommending their team to friends interested in refinancing."
Refinance - Bristow, Virginia December 2020
"Jolene and her staff were very professional. They guided me through the process by providing updates and quickly responded to my questions. I especially liked the video messages-- a very nice, and personal touch! "
Refinance - Ellicott City, Maryland January 2021
"Jolene's team, especially Kourtney Richards, made it very easy. They also kept in touch with me to let me know what to expect next. I've already recommended them to a friend who wants to refinance."
Refinance - Reston, Virginia January 2021
"Jolene and her entire team were very efficient in requesting the needed information and in providing answers to all my questions along the way. "
Refinance - Reston, Virginia January 2021
"Wonderful experience, Jolene explains everything that she almost leaves us with no questions to ask. We felt very comfortable with her."
Refinance - Sterling, Virginia January 2021
Refinance - Falls Church, Virginia January 2021
Refinance - Reston, Virginia January 2021
"Prompt and responsive "
Refinance - Alexandria, Virginia January 2021
"Excellent experience! You won't regret it!"
Refinance - Centreville, Virginia January 2021
"Jolene and staff are top notch - responsive, honest and effective. Great experience with them!"
Refinance - Oakton, Virginia January 2021
Refinance - Chantilly, Virginia February 2021
"Jolene is very knowledgeable and her team was great to work with. Highly recommend! "
Refinance - Chantilly, Virginia February 2021
"second time with Jolene, working a refi, great experience "
Refinance - Arlington, Virginia February 2021
"Responded quickly to our emails. Regular updates."
Refinance - Aldie, Virginia February 2021
Refinance - Parkville, Maryland February 2021
"Jolene is wonderful person to work with and has vast experience and knowledge in the home loans and lending business. She is always helpful, trustable, result oriented, and considers customer satisfaction as her top priority. These qualities make her our first and last choice for all of our home loans and refinancing needs. She has an excellent team of associates who work diligently with dedication and always respectful towards their customers. "
Refinance - Centreville, Virginia February 2021
"Had no problems with my refinancing. Everything was completed with no stress. This is my second refinancing I have done through Jolene and I recommend her and her team for all your mortgage loans."
Refinance - Manassas, Virginia March 2021
"Professional, responsive and all in all a pleasure to work with. "
Refinance - Leesburg, Virginia March 2021
Buying - Centreville, Virginia March 2021
Refinance - Aldie, Virginia March 2021
Refinance - Clarksburg, Maryland March 2021
"Jolene and her entire team made this a super easy and smooth process. Everything was well explained along the way, and she got us a great rate. The process was very timely and much shorter than any other home financing available have done. Our experience was so good that for any future home financing needs, we will come back to Jolene for sure. "
Refinance - Front Royal, Virginia March 2021
"It was a pleasure working with Jolene. She was knowledgeable, patient and creative. I recommend her highly."
Refinance - Centreville, Virginia April 2021
"As a first time home buyer, she was great and patient in the loan application process. "
Buying - Arlington, Virginia April 2021
"Very responsive and professional. Two thumbs way way up!!!"
Buying - Gainesville, Virginia April 2021
Buying - Haymarket, Virginia May 2021
Buying - Gainesville, Virginia May 2021
Buying - Dumfries, Virginia May 2021
"Jolene and her team were very professional and helpful. We enjoyed working with them. "
Buying - Reston, Virginia May 2021
"I had a very good experience, there was always someone to answer any questions I had or explain things."
Buying - Fredericksburg, Virginia June 2021
Buying - Apex, North Carolina June 2021
"Jolene and her team were incredibly helpful and were able to guide us through the mortgage lending process. They were always very responsive with anything we needed. Would highly recommend!"
Buying - Reston, Virginia June 2021
"My third time with them in the past 2 years...Jolene is the best."
Refinance - Falls Church, Virginia June 2021
"Although the process seemed a bit onerous, Jolene and her team were excellent and timely in our interactions and in completing the refi."
Refinance - Fairfax, Virginia June 2021
"Jolene and her team are the best ,they went above and beyond to make our home buying process smooth . And they were always there when ever I have a question and don't understand anything. Thanks For everything . You guys will forever be my go to lender ."
Buying - Fredericksburg, Virginia July 2021
"As always, Jolene is a pleasure to work with on our home financing needs. She made the process simple."
Buying - Williamsburg, Virginia July 2021
"Jolene and her team were very responsive and great with communication throughout the process."
Buying - Woodbridge, Virginia August 2021
"Her whole team was available and always answered our questions. "
Buying - Mechanicsville, Virginia August 2021
"Always helpful and always supportive "
Refinance - Clifton, Virginia August 2021
Buying - Aldie, Virginia September 2021
"Wonderful, Helpful, Informed"
Buying - Woodbridge, Virginia September 2021
"Love Jolene's team. This was my 2nd time using them and I've recommended them to others."
Buying - Charlotte, North Carolina September 2021
"Straightforward options provided to assist in meeting my financial and home improvement goals during my refinance. Easy, friendly, and superb customer service."
Refinance - Mount Airy, Maryland October 2021
"Jolene and her team are the most knowledgeable and responsive team you can work with. I highly recommend using them. "
Buying - Manassas, Virginia October 2021
"Jolene and her team was amazing,! Thank you so much for all the hard work you put in to make our process easier "
Buying - Front Royal, Virginia October 2021
"First class service by Jolene and her Team."
Buying - Clifton, Virginia October 2021
Buying - Jeffersonton, Virginia November 2021
"The entire process and entire team could not have been more easy to work with. I had zero concerns the entire time and every question that i may have had (they were few because the team informed me of each step) were answered in a very timely manner. I recommend this team to anyone who wants a very transparent and no stress process. I will use them again in the future "
Buying - Arlington, Virginia November 2021
"I had a wonderful experience with Jolene and her team. In the beginning she was extremely responsive and so consultative, she really helped guide us towards the best decision for our family and needs. Then when we decided on that path, her team was so prompt and responsive to where we were in the process, extremely helpful and a joy to work with! I had a great experience. I would (and have!) recommended using Main Street Loans and Jolene to others. "
Refinance - Holly Springs, North Carolina November 2021
"Wow! Jolene Moore and her team are the best group of individuals I have ever worked with. To me, they were not just a lender; they were a cheerleader. Each time I want to stop looking for my home, due to the competitiveness of the market, the team, especially Marisa Gonzalez, would give some encouraging words. It will take several pages to say how I feel about Jolene, her team, and her company; so, let me end with the words '€œterrific, energetic, caring, and knowledgeable.'€"
Buying - Bowie, Maryland November 2021
"Could not be happier with our experience! Jolene and team were incredibly responsive, helpful, professional, and knowledgeable. "
Buying - Sterling, Virginia December 2021
"Highly informative, responsive, and professional. Made the process painless and guided us every step of the way. "
Refinance - Gainesville, Virginia February 2022
"Jolene and her team are amazing!!! I have refinanced thru her company several times. Jolene and her team have delivered each and every time. During the last refinancing, we had a hard date on closing as my wife had to travel overseas. The time frame was tight but they went out of their way and made sure we were able to close. Needless to say, I am a repeat customer and would only go to her for any future refinancing."
Refinance - Ashburn, Virginia February 2022
"Excellent in knowledge, experience, professionalism, follow through, process, and so much more. This was our 2nd mortgage with Jolene and her team. Everything was fast, efficient and seamless."
Buying - Alexandria, Virginia February 2022
"Jolene was great!! Would highly recommend her and Main street home loans. "
Refinance - Dumfries, Virginia February 2022
"Jolene was amazing while we went through our first time buying a home. She provided plenty of insight and gave us a lot of next steps that we never would have expected. She had provided a ton of advice to strengthen our offer and her team was so fast with getting us to close in under 2 weeks over the Christmas/New Years holiday - I know that helped us get the home we were fighting for."
Buying - Falls Church, Virginia March 2022
"Having a knowledgeable and supportive loan officer & team has been the best during our home purchase. They were always available to answer all questions and made our entire loan process super smooth. Exactly what we needed during this crazy market. "
Buying - Oviedo, Florida March 2022
"Jolene was super knowledgeable and really worked hard to make this deal go through in a short time. Thank you so much Jolene!!"
Buying - Lorton, Virginia March 2022
Buying - Alexandria, Virginia April 2022
"Jolene and her team are great. Jolene outlined options clearly with extreme detail, and her team made the approval and closing process incredibly painless. It's been a while since I have done a mortgage, but it is hard to believe other companies have the technology and web tools Jolene's team has. A terrific experience. "
Buying - Alexandria, Virginia April 2022
Buying - Ashburn, Virginia April 2022
Buying - Annandale, Virginia May 2022
"Everyone was great to work with!!"
Buying - Culpeper, Virginia May 2022
"As a first-time home buyer, Jolene lead me through the loan process at a rate in which I could ask question at any time and move forward at a comfortable pace. I really appreciate Jolene and her team being consistent in working with me and keeping me up-to-date during the whole journey."
Buying - Reston, Virginia May 2022
"Everything ran smooth and I always got a response to my questions. Loan was approved in plenty of time before we started the settlement process. "
Buying - Falls Church, Virginia July 2022
"Joleen is warm and welcoming and treats you like a friend! Her dedication to you as a client is above and beyond as she keeps close contact and gives quick feedback. I appreciated her availability and readiness to answer all my questions. She is patient and thorough and will serve her clients with all her heart!"
Buying - Providence Forge, Virginia September 2022
"Top notch services! I’m so glad we worked with them. "
Buying - Bristow, Virginia November 2022
"I want to thank Jolene, Caitlin, and the Mooreteam. They were amazing to me! Jolene outlined options really fast at any time. All of them were so detailed oriented and very kind. I absolutely love the technology and the tools Jolene's team has. All in all, it was a terrific experience. I will definitely recommend and use your service again. I can not thank enough all of you!"
Buying - Arlington, Virginia December 2022
"Jolene is the consummate professional in the mortgage lending business. She is very knowledgeable of different lending programs and innovative ways to serve your special needs. Working with her team was a pleasant and rewarding experience and I was truly happy she made my case successful after prior attempts with other lenders. I would definitely recommend her to others seeking mortgage financing."
Refinance - Herndon, Virginia February 2023
"Jolene and her team went above and beyond my expectations providing expert service and being readily available. The products offered and use of technology were also of top quality which were a big factor in securing the sellers contract. So happy I chose them. True peace of mind throughout the entire process! Thank you!!"
Buying - Gaithersburg, Maryland March 2023
"Jolene and her team were fabulous! They masterfully helped us cross all our T’s and dot all of our I’s very quickly - and patiently !!! "
Buying - Burke, Virginia March 2023
Buying - Annandale, Virginia March 2023
"Excellent and professional Pancheta"
Buying - Hyattsville, Maryland March 2023
"Everyone at Main Street Loans were so helpful. The communicated quickly and often walking us through every step of the home buying process. I would highly recommend Jolene and her team!"
Buying - Woodbridge, Virginia March 2023
"Jolene and her team were wonderful to work with, very helpful and made the process seamless."
Buying - Alexandria, Virginia March 2023

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