Jolene Moore

MAIN STREET HOME LOANS a Division of NFM Lending
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Equal Housing Opportunity
Job Title
Vice President, Senior Home Loan Consultant
Career Started
3975 Fair Ridge Drive #320N Fairfax, Fairfax, Virginia
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Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

About Jolene Moore

With over 16 years of mortgage experience, my team and I are committed to giving our clients and referral partners a stress-free mortgage process. Finding the best possible financing solution for my clients is my top priority. I take great pride in the fact that my business has been build entirely from referrals, so my goal is for you to be WOWED by the quality of our service. I hope to be your mortgage resource not only now, but well into the future. With that in mind, these are the commitments that my team makes to you. We will do our best to make sure you: Receive consistent and detailed communication along the way - Close on time - Close accurately If you have any questions during the process, please feel free to reach out to myself or my team. All my best, Jolene Moore

Jolene's Reviews

4.9 Stars - 73 Reviews
"Super responsive and helpful. Answered all my many questions. Great experience."
Buying - Arlington, Virginia April 2020
"Jolene made everything so easy and seamless. I was kept updated every step of the way."
Refinance - Fairfax, Virginia April 2020
Buying - Accokeek, Maryland May 2020
"This is my third mortgage with Jolene, it is always a smooth and quick experience."
Refinance - Ashburn, Virginia May 2020
"Jolene and her team go above and beyond. They are efficient and communicate well!"
Refinance - Alexandria, Virginia May 2020
Refinance - Aldie, Virginia May 2020
"She was knowledgeable, no-nonsense, and very responsive. Exactly what I needed."
Buying - McLean, Virginia June 2020
"Great rate. Very helpful guidance breaking down closing costs and monthly loan payments. Team was extremely responsive during the entire process."
Refinance - Arlington, Virginia June 2020
"She is very professional & proactive. Dealing with her since 7 years. She is the best."
Refinance - Aldie, Virginia June 2020
"Jolene was extremely helpful and responsive. She answered all of our questions and her team served as wonderful intermediaries between us and the loan underwriters."
Buying - Leesburg, Virginia July 2020
"Awesome experience "
Buying - Reston, Virginia July 2020
Buying - Clifton, Virginia July 2020
Refinance - Ashburn, Virginia July 2020
"No superises everything went smooth "
Buying - Culpeper, Virginia August 2020
"Jolene and her team are great. They take the time to explain everything and are always responsive. They kept us informed on everything going on with our loan. "
Refinance - Aldie, Virginia August 2020
"I was very nervous at the beginning of this process. Jolene and her team were very pleasant to work with. No pressure from them. they were quick with their responses as well. "
Refinance - Bowie, Maryland August 2020
Buying - Falls Church, Virginia August 2020
"She was able to give us a great rate and deal. Was very responsive to our calls and questions. Her team handled everything extremely well and got all necessary paperwork to the title company to meet our closing date."
Buying - Arlington, Virginia April 2021
"We are so thankful for Jolene and her team'€”they were quick to respond to every question we had and made the whole process easy for us. "
Refinance - Ashburn, Virginia September 2020
"Jolene has been responsible for the financing of my home twice. Each time, she is professional, prompt, responsive, and works hard to secure the best deal for me. I highly recommend her services."
Refinance - Bealeton, Virginia September 2020
"Fantastic experience. Made everything painless, as easy as possible, and kept me informed at every step of the process."
Refinance - Sterling, Virginia September 2020
"She's the best to work with. I know I'm going to be taken care of!"
Refinance - Falls Church, Virginia September 2020
"Jolene and Kourtney listened to my needs, why earlier refis didn't work out, and advised on things I could do before closing to get a better rate, like closing an account I wasn't even aware was a lien. She even took my word that I would do those things. They kept me apprised the whole way and let me know a realistic timeframe. They even got me a lower rate right before closing!"
Refinance - Aldie, Virginia October 2020
"Jolene and the whole team were on top of everything. Have referred two friends."
Refinance - Ashburn, Virginia October 2020
"Very knowledgeable and always there to help answer questions! Great experience!! I recommended numerous people to her and they have all had the same wonderful experience!!"
Refinance - Warrenton, Virginia November 2020
"Very responsive and attention to detail to make sure we're getting the best rates!"
Refinance - Ashburn, Virginia November 2020
"Jolene and her team were attentive and quick to answer any question I had! They were great and I strongly recommend them :) "
Buying - Woodbridge, Virginia November 2020
Refinance - Bowie, Maryland November 2020
"Jolene and Kourtney listened to my needs, why earlier refis didn't work out, and advised on things I could do before closing to get a better rate, like closing an account I wasn't even aware was a lien. She even took my word that I would do those things. They kept me apprised the whole way and let me know a realistic timeframe. They even got me a lower rate right before closing!"
Refinance - Aldie, Virginia November 2020
"I am a first time home buyer and needed a lot of questions answered and a lot of guidance. Jolene, was an amazing loan officer who helped me from step one right up to the day of settlement. Marissa, loan partner, was amazing as well - she took the time to take my phone calls, walking me through cost analysis pages and simply to have a conversation about how overwhelmed I was and never once rushed me. My loan processor, Caitlin K was just as amazing and even more patient with me! She answered all my emails asking the same questions and took the time to explain anything I needed, in depth. Although I am sure she had many other loans to work on, she always made me feel like she always had time for me. Overall this team was amazing and I will recommended them to anyone buying a home. If you ladies read this, THANK YOU for making my first buying experience so easy even during these crazy 2020 times. "
Buying - California, Maryland November 2020
"Very easy to talk to. Helped me thru the process. Sent me reminders. Excellent experience with Jolene. "
Refinance - Dumfries, Virginia December 2020
"Jolene was always available to talk with and guide me through the mortgage process. She and her team were professional, efficient and caring during a very important time for me. It was a great experience!!"
Buying - Warrenton, Virginia December 2020
"Jolene was extremely responsive and her team was top-notch. They were quick, kind and courteous with all instructions provided and answers to questions I had. The expectations of the loan process was well defined and provide very early in the process. There were no hiccups and everything closed great."
Refinance - Centreville, Virginia December 2020
Buying - Centreville, Virginia December 2020
"Professional, detailed in everything. Most of all, the team gets the job done."
Buying - Fairfax, Virginia December 2020
"Jolene and her team returned phone calls/emails expeditiously and were extremely knowledgeable with my refinance. I will absolutely be recommending their team to friends interested in refinancing."
Refinance - Bristow, Virginia December 2020
"Jolene and her staff were very professional. They guided me through the process by providing updates and quickly responded to my questions. I especially liked the video messages-- a very nice, and personal touch! "
Refinance - Ellicott City, Maryland January 2021
"Jolene's team, especially Kourtney Richards, made it very easy. They also kept in touch with me to let me know what to expect next. I've already recommended them to a friend who wants to refinance."
Refinance - Reston, Virginia January 2021
"Wonderful experience, Jolene explains everything that she almost leaves us with no questions to ask. We felt very comfortable with her."
Refinance - Sterling, Virginia January 2021
"Jolene and her entire team were very efficient in requesting the needed information and in providing answers to all my questions along the way. "
Refinance - Reston, Virginia January 2021
"Prompt and responsive "
Refinance - Alexandria, Virginia January 2021
Refinance - Falls Church, Virginia January 2021
"Excellent experience! You won't regret it!"
Refinance - Centreville, Virginia January 2021
Refinance - Reston, Virginia January 2021
"Jolene and staff are top notch - responsive, honest and effective. Great experience with them!"
Refinance - Oakton, Virginia January 2021
"Jolene is very knowledgeable and her team was great to work with. Highly recommend! "
Refinance - Chantilly, Virginia February 2021
Refinance - Chantilly, Virginia February 2021
"Responded quickly to our emails. Regular updates."
Refinance - Aldie, Virginia February 2021
"second time with Jolene, working a refi, great experience "
Refinance - Arlington, Virginia February 2021
Refinance - Parkville, Maryland February 2021
"Jolene is wonderful person to work with and has vast experience and knowledge in the home loans and lending business. She is always helpful, trustable, result oriented, and considers customer satisfaction as her top priority. These qualities make her our first and last choice for all of our home loans and refinancing needs. She has an excellent team of associates who work diligently with dedication and always respectful towards their customers. "
Refinance - Centreville, Virginia February 2021
"Professional, responsive and all in all a pleasure to work with. "
Refinance - Leesburg, Virginia March 2021
"Had no problems with my refinancing. Everything was completed with no stress. This is my second refinancing I have done through Jolene and I recommend her and her team for all your mortgage loans."
Refinance - Manassas, Virginia March 2021
Buying - Centreville, Virginia March 2021
Refinance - Aldie, Virginia March 2021
Refinance - Clarksburg, Maryland March 2021
"Jolene and her entire team made this a super easy and smooth process. Everything was well explained along the way, and she got us a great rate. The process was very timely and much shorter than any other home financing available have done. Our experience was so good that for any future home financing needs, we will come back to Jolene for sure. "
Refinance - Front Royal, Virginia March 2021
"It was a pleasure working with Jolene. She was knowledgeable, patient and creative. I recommend her highly."
Refinance - Centreville, Virginia April 2021
"As a first time home buyer, she was great and patient in the loan application process. "
Buying - Arlington, Virginia April 2021
"Very responsive and professional. Two thumbs way way up!!!"
Buying - Gainesville, Virginia April 2021
Buying - Haymarket, Virginia May 2021
Buying - Gainesville, Virginia May 2021
Buying - Dumfries, Virginia May 2021
"Jolene and her team were very professional and helpful. We enjoyed working with them. "
Buying - Reston, Virginia May 2021
"I had a very good experience, there was always someone to answer any questions I had or explain things."
Buying - Fredericksburg, Virginia June 2021
"Jolene and her team were incredibly helpful and were able to guide us through the mortgage lending process. They were always very responsive with anything we needed. Would highly recommend!"
Buying - Reston, Virginia June 2021
"My third time with them in the past 2 years...Jolene is the best."
Refinance - Falls Church, Virginia June 2021
Buying - Apex, North Carolina June 2021
"Although the process seemed a bit onerous, Jolene and her team were excellent and timely in our interactions and in completing the refi."
Refinance - Fairfax, Virginia June 2021
"Jolene and her team are the best ,they went above and beyond to make our home buying process smooth . And they were always there when ever I have a question and don't understand anything. Thanks For everything . You guys will forever be my go to lender ."
Buying - Fredericksburg, Virginia July 2021
"As always, Jolene is a pleasure to work with on our home financing needs. She made the process simple."
Buying - Williamsburg, Virginia July 2021
"Her whole team was available and always answered our questions. "
Buying - Mechanicsville, Virginia August 2021
"Jolene and her team were very responsive and great with communication throughout the process."
Buying - Woodbridge, Virginia August 2021

Jolene's Sample Area of Work

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