Jay Franklin

CrossCountry Mortgage, Inc.
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Equal Housing Opportunity
Job Title
Branch Manager
Career Started
2127 Espey Court, Crofton, Maryland
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

About Jay Franklin

Jay serves a variety of clientele and his extreme knowledge has helped develop a constant referral network. Jay says, "I am available to clients no matter the location, time or day of the week. The loan process can be as personal or impersonal as the clients prefer, but I enjoy interacting and meeting people. Our team gets everything done upfront so the process is as smooth as possible from the initial application until the loan closes.

Jay's Reviews

4.9 Stars - 98 Reviews
"Jay is great. He makes it very easy for us."
Refinance - Annapolis, Maryland October 2018
"Jay is a very professional and informative loan officer."
Refinance - Upper Marlboro, Maryland October 2018
"He is definitely great at what he does! He was able to get us through our home buying experience without any hiccups, educated us throughout the entire process, was always aSingle Familyilable and responsive, and has a good team of folks that assisted and made it all happen for us! "
Buying - Lusby, Maryland October 2018
"Very efficient, friendly and knowledgable."
Buying - Gambrills, Maryland January 2019
"Jay answered every question I had thoroughly and did all he could to make the process as painless as possible."
Buying - Millersville, Maryland February 2019
"Jay was great to work with and very helpful!"
Buying - Crofton, Maryland April 2019
Buying - Bowie, Maryland June 2019
"Jay was amazing! Super helpful every step of the way, answered every question with a smile and very in depth! "
Buying - Edgewater, Maryland June 2019
"Jay and his Team were first class all the way. Easy to work with, they kept me informed along the way and it all ended with a very smooth closing. "
Buying - Harwood, Maryland July 2019
"Jay kept in contact with me though out the process and was available to answer any of the questions I had. Great Job!"
Buying - Glen Burnie, Maryland July 2019
Buying - Bowie, Maryland July 2019
"Jay worked with me for almost a year to find my house. He told me what I could do to get better rates and was patient throughout the process."
Buying - Annapolis, Maryland July 2019
Refinance - Gambrills, Maryland September 2019
"He is a very knowledgeable person. I was very pleased to work with him. He contacted me about lower interest rates and I was able to save money by refinancing."
Refinance - Elkridge, Maryland September 2019
Refinance - Centreville, Maryland October 2019
"Jay was extremely helpful and accommodating. It was a pleasure to work with Jay."
Refinance - Sykesville, Maryland October 2019
"Jay is the Numbers God!! Says it all!"
Refinance - Pasadena, Maryland October 2019
Buying - Millersville, Maryland October 2019
"Jay was always available if I had questions and checked in to make sure everything was good. Very easy experience for me."
Buying - Odenton, Maryland October 2019
"Will use again"
Buying - Union Bridge, Maryland November 2019
"Jay was professional and very helpful and easy to work with"
Refinance - Annapolis, MD-Maryland November 2019
"Excellent experience, easy as 123! Any time any info I needed. Does not get better then Jay service. Thank you Jay Franklin for a Profesional job!"
Buying - Crofton, Maryland December 2019
"We have always had a positive experience with Jay, and whenever we had a question about our mortgage he has always taken the time to explain the information clearly to us. We are extremely grateful for his professionalism and wealth of knowledge, and it's made my wife and I very comfortable asking him questions about our home."
Refinance - Sykesville, Maryland February 2020
"He is wonderful to work with. Very knowledgeable, reliable and efficiently gets the job done. He is always available to answer questions. Would work with him again."
Buying - Columbia, Maryland February 2020
Refinance - Chesapeake Beach, Maryland January 2021
"From first introduction through final settlement, he guided the process through to a successful completion. Highly recommended."
Buying - Easton, Maryland March 2020
"Jay is great and very responsive"
Refinance - Crofton, Maryland March 2020
Buying - Riva, Maryland April 2020
Refinance - Bowie, Maryland May 2020
"Jay and the team were great. They made the process as smooth as it could be!!"
Buying - Shady Side, Maryland June 2020
"It took too long and things were done without my knowledge or permission."
Refinance - Bowie, Maryland June 2020
"All good. Very proactive."
Buying - Westminster, Maryland June 2020
"Jay keeps everything moving like a well oiled machine. No complaints"
Refinance - Millersville, Maryland June 2020
"Always attentive Personable Nice guy I never felt '€œlike a number'€ Good experience"
Refinance - Woodstock, Maryland June 2020
"Mr Franklin was extremly helpful throughout the entire process of helping me buy my first home. He was able to easily explain and walk me through all the steps to buying a home. If I had any questions he was easily able to be contacted. He is great about giving you updates throughout the process as well. Overall I had an excellent experience working with him which made the home buying process much better and less stressful."
Buying - Crofton, Maryland June 2020
"Jay is knowledgeable in every facet of acquring a mortgage loan and when refinancing. Very professional, polite, and an expert at informing on the process. I would recommended Mr. Franklin to all of my friends and family. As whole the entire team was diligent and easy to get a hold of with questions and concerns. They also were very patient with a customer who tends to be busy at work and miss a deadline here or there."
Refinance - Arnold, Maryland November 2019
"Jay Franklin made getting this morgage super easy and quick and he even reached out to me in February when interest rate dropped so that I could refinance at a much lower interest rate."
Refinance - Bowie, Maryland March 2020
"Professional, knowledgeable, and always goes the extra mile. He's one of the best in the business."
Refinance - Chesapeake Beach, Maryland December 2019
Buying - Gambrills, Maryland June 2020
"Outstanding service throughout the loan process. Very patient and supportive. "
Buying - Accokeek, Maryland July 2020
"They were clear, the website was clean and easy to use. Very responsive team!"
Refinance - Annapolis, Maryland July 2020
Buying - Bowie, Maryland July 2020
"This is my second Mortgage experience with Jay I would recommend everyone to work with jay "
Refinance - Crofton, Maryland August 2020
Buying - Dunkirk, Maryland August 2020
"Courteous and professional. It was great to work with Jay and staff. "
Buying - Edgewater, Maryland August 2020
"Jay and the refinance team did an excellent job with our recent home mortgage refinance. All of the documents were provided digitally, all of the instructions were clear and there were no surprises. It was superior service, with constant communication resulting in the easiest lending experience we've ever had. Kudos to Jay and the First Home Mortgage Team!"
Refinance - Glenn Dale, Maryland August 2020
"He was very fast and diligent dealing with my mortgage application. Always available to answer questions about the process and to provide information. "
Buying - Edgewater, Maryland August 2020
"Jay was super helpful in helping me understand the mortgage process and walking me through the steps. "
Buying - Owings, Maryland September 2020
"Professional and friendly. "
Refinance - Bowie, Maryland September 2020
"Jay and his team were extremely knowledgeable, professional and courteous and helped us ease the stress and close the deal even when an unexpected complication occurred. I would highly recommend using Jay Franklin and First Home Mortgage if you are in the market to buy a house! "
Buying - Annapolis, MD-Maryland September 2020
"Jay was exceptionally helpful throughout the refinancing process. His vast knowledge and experience combined with his helpful demeanor made the process smooth and painless. Thanks, Jay!"
Refinance - Sykesville, Maryland October 2020
"Jay was professional, friendly and kept me informed. He answered all my calls and questions. He understood my anxiety about buying a new home and never got upset with me about my worries. He always made me feel better."
Buying - Gambrills, Maryland November 2020
"Jay has watched our mortgage and when interest rate dropped he let us know that we could save money on our mortgage by refinancing. "
Refinance - Bowie, Maryland December 2020
"Knowledgeable, professional, patient"
Refinance - Mechanicsville, Maryland December 2020
"Jay quickly answered questions and solved problems. Always professional "
Refinance - Crofton, Maryland January 2021
"Jay helped us through every step and answered all our questions. He was great to work with!"
Buying - Davidsonville, Maryland February 2021
"Jay's hard work and attention to detail helped to ensure my refinance was smooth and successful. I appreciated the personal attention he showed throughout the entire process."
Refinance - Bowie, Maryland February 2021
"Excellent job - Jay and his staff did a great job throughout the whole refinance process."
Refinance - Odenton, Maryland March 2021
Refinance - Columbia, Maryland March 2021
"Jay Franklin reached above our expectations. Very knowledgeable and attentive! Always reachable and willing to assist with any concerns no matter day, night weekends. Jay is with you every step of the way. He is dedicated to finding the best mortgage options and process for his clients! Thank you Jay!"
Buying - Taneytown, Maryland March 2021
"Jay is always on top of every aspect of the loan process. His numbers are always spot on. He is by far, my favorite loan officer."
Refinance - Centreville, Maryland March 2021
"Very responsive and explained everything clearly"
Refinance - Waldorf, Maryland March 2021
"He was very helpful with everything "
Buying - Pasadena, Maryland March 2021
Refinance - Bowie, Maryland March 2021
"Working with Jay was a great experience - this was my second time working with Jay and First Home for refinancing my home that I initially had my home mortgage through them. They were very responsive, professional, knowledgeable, friendly and easily accessible for any questions I had through this whole process. Would definitely recommend working with them to anyone!"
Refinance - Gambrills, Maryland March 2021
"I have worked with Jay in the past and I trust that he will always get me the best results he can. My experience with First home has been great!"
Refinance - Upper Marlboro, Maryland April 2021
"Jay was very easy to talk to and ask all sorts of questions. As a first time loan applicant and home buyer, he was patient and incredibly helpful. Everything was explained well, and broken into super manageable steps."
Buying - Severn, Maryland May 2021
Refinance - Bowie, Maryland May 2021
"Jay makes it simple, let's you know what to expect up front and watches the process for you as things move along."
Refinance - Westminster, Maryland May 2021
"Very knowledgeable, very responsive and very pleasant to work with!"
Buying - Upper Marlboro, Maryland May 2021
"Polite, knowledgeable and responsive."
Buying - Severna Park, Maryland June 2021
"Jay and his team are super responsive and very easy to work with. This is my third time working with him, so that should speak volumes."
Refinance - Wheaton, Maryland June 2021
"Jay was great and kept us apprised of all matters regarding our mortgage process from our very first conversation. He was quick to provide answers when asked and gave us a heads up about upcoming steps in the process so we were prepared. He made the entire process as painless as possible."
Buying - Frederick, Maryland June 2021
"He made it easy to obtain a mortgage. "
Buying - Crofton, Maryland July 2021
"It was great! Jay was professional throughout the process. He explained the process, answered our questions, and was available to us whenever we needed him"
Buying - Bowie, Maryland August 2021
Refinance - Bowie, Maryland September 2021
Refinance - Davidsonville, Maryland September 2021
Buying - Elkridge, Maryland September 2021
"Jay and his team was very helpful when I first bought my house. I decided to refinance my mortgage and decided to go back to Jay. He and his team helped make my refi very easy! I will be recommending him to any one I know that needs a mortgage. "
Refinance - Shady Side, Maryland September 2021
"Jay explained everything in a way that was very easy to understand. He was very transparent with the costs of everything. He also responded to all of our questions in a timely manner and was very reassuring."
Buying - Bowie, Maryland September 2021
"Jay Franklin always look for means of helping his client and making them succeed. He has all that is require to be a good service provider. I really appreciate working with him. Thank you again Jay Franklin."
Buying - Windsor Mill, Maryland October 2021
"Communication via email and telephone were excellent. Very organized company where my team always kept me in the loop. "
Buying - Gambrills, Maryland November 2021
Refinance - Odenton, Maryland January 2022
Buying - Owings, Maryland February 2022
Buying - Churchton, Maryland February 2022
Buying - Mount Airy, Maryland February 2022
"Jay is awesome! He made the process easy and smooth!"
Refinance - Linthicum Heights, Maryland February 2022
Buying - Bowie, Maryland March 2022
"Jay was quick to respond to my calls and any questions I had. He proposed great options for us and had excellent staff help lead us through the mortgage process."
Refinance - Bowie, Maryland March 2022
Buying - Galesville, Maryland April 2022
"Jay and team were phenomenal"
Buying - Bowie, Maryland November 2022
"Jay and his team were phenomenal to work with. From step one to closing the communication was top notch. I’m lucky to have chosen to work with Jay. Will definitely highly recommend to any friends in the future!"
Buying - Lothian, Maryland January 2023
"Working with Jay was great experience he did a lot of paperwork for us thank you very much Jay "
Buying - Crofton, Maryland January 2023
"Jay was easy to work with"
Buying - Glen Burnie, Maryland January 2023
"Jay was awesome! Made the process easy and helped with any problems or questions I had. He looked over everything and advised me on a better loan which saved me a considerable amount of money. He really is good at what he does and is a pleasure to work with. "
Buying - , March 2023
"Jay Franklin was great to work with providing excellent information upfront and mad this transaction very smooth I’m appreciative and greatful to have worked with him"
Buying - Essex, Maryland August 2023
"A true Professional, worked hard and kept us informed on every step. Thank you just doesn't cover it. "
Buying - , August 2023
"Very informative and helpful. Good experience overall."
Buying - Gambrills, Maryland November 2023

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