Jason Swanson

NMLSID#
1888844
Company
First Home Mortgage
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Certified
Equal Housing Opportunity
Job Title
Mortgage Loan Officer
Career Started
2019
Address
50 Carroll Creek Way Suite 210, Frederick, Maryland
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.
Certified

About Jason Swanson

Jason is an Air Force veteran with service in his blood. While serving 3 overseas tours, he worked in Mental Health helping service members and their families overcome the challenges of military sacrifice. Post service, Jason opened a fitness and wellness business, and has helped hundreds of people achieve their health goals. Jason applies these principles and enjoys coaching his clients through the home buying process. He recently earned the title Military Home Specialist from Boots Across America. Jason still lives by his Air Force core values; integrity first, service before self, and excellence in all we do.

Jason's Reviews

4.5 Stars - 15 Reviews
"Very helpful, explaining everything so I could understand didn't push to make a sale"
Buying - Hedgesville, West Virginia March 2020
"Very helpful with digital submission of all documents."
Refinance - Frederick, Maryland March 2020
"Jason did a fabulous job answering many of my questions during the home refinance process. He was also extremely timely and responsive. He had a pleasant attitude and was able to explain things to me in a way that I understood. I highly recommend Jason and First Home Mortgage."
Refinance - Frederick, Maryland April 2020
Buying - Frederick, Maryland April 2020
"Jason is awesome! He did a great job and made everything easy. Very professional, friendly service. Will recommend him to everyone."
Refinance - Gaithersburg, Maryland May 2020
"Jason is AMAZING! He is knowledgeable, kind, patient, and professional. Refinancing during COVID while working long hours and feeling stressed out was a little scary but Jason made it easy and quite frankly, he made it happen. I was able to pay off a 2nd mortgage, pay down debt, lock in a lower rate long term, and reduce my monthly payment. All of this during these unsure times made me feel like I will be ok. I'm forever grateful."
Refinance - Germantown, Maryland May 2020
Refinance - Catonsville, Maryland June 2020
"Jason was fantastic! He followed our loan throughout the entire process, even while being managed in the renovation department. Jason was available for questions at anytime. He was a class act and even came to our settlement."
Buying - Frederick, Maryland June 2020
"Jason was super friendly, proactive, and a strong communicator. I would definitely work with him again."
Buying - Manchester, Maryland July 2020
"Didn't have any problems with them, everything was easy and if we had any questions they were answered quickly"
Buying - Frederick, Maryland August 2020
"Excellent "
Buying - Hanover, Maryland August 2020
"Very responsive and knowledgeable about loan process."
Buying - Hagerstown, Maryland September 2020
Refinance - Sterling, Virginia September 2020
"Things went well with First Home Mortgage (FHM) throughout much of the initial process. There was a snag in the process when FHM attempted to get the borrower's Certificate of Eligibility from the VA, so Mr. Brendan asked the borrower to call VA to get the issue resolved. The borrower was willing to do whatever necessary to help to expedite the process. All it took to get the issue resolved was for the borrower to make a phone call asking for the VA representative to look into the issue and it was resolved. The VA representative who resolved the issue explained to the borrower that a representative from FHM could have made the phone call and had the issue resolved. The borrower kept close contact with FHM's staff throughout the process to do whatever necessary to keep the process on track and responded to all request in a timely manner. A settlement date had been scheduled and moved twice. October 6th was the second date that settlement was scheduled. Prior to October 6th, a representative from the settlement office contacted the borrowers to inform them that FHM was moving the settlement date once again. The new date was to be October 13th. When the settlement officer made the borrower aware of this change, the borrowers asked if there was any way that the settlement could take place any day during the week of October 5th. FHM said that it was not possible and the earliest that the settlement could take place would be October 13th. Having no other choice, the borrowers rearranged their schedules to be available for settlement on October 13th. At 10:08 AM on October 12th, the borrowers contacted the settlement officer to verify the time for settlement. This started a string of communications between the settlement agent, the lender, and the borrower. Late in the afternoon the borrower was told that the settlement was not going to take place on October 13th because FHM would not have the documents ready. Why was this not communicated to the borrower before this time? The communications continued and FHM said they would not have the documents ready and there was no way settlement could or would take place on October 13th. Finally, very late in the day, Mr. Brendan got involved. The borrower was pushed to the end of his rope and told Mr. Brendan that the borrowers were going to cancel the application. This got the attention of the office manager (Brian), who did not want the borrowers to cancel their application and for FHM to lose a mortgage. He called the borrowers and eventually guaranteed that settlement would take place on October 13th and it did. Somebody dropped the ball on this big time and unnecessarily created a very stressful situation for the borrowers, leaving them with a bad impression of FHM. Apparently the borrowers' application was misplaced and forgotten until the borrower made contact to verify the settlement time. I would think a company as large as FHM would have a better process of keeping track of applications and the loan officer would be more concerned about his clients getting to settlement as scheduled. Brian and Mr. Brendan both offered apologies which the borrowers accepted. But, the damage was done and the ending to the process was very unpleasant. "
Refinance - New Freedom, Pennsylvania October 2020
"Always available over the phone and via email. Answered all our inquires. Stayed on top of everything and followed up frequently. He is The Best."
Buying - Frederick, Maryland October 2020

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