About Courtney Crawford Ficken
First Home Mortgage Corporation NMLS ID #71603 (www.nmlsconsumeraccess.org).
Courtney Crawford Ficken
NMLSID#
1172565
Company
First Home Mortgage
Participating lenders have agreed to a LENDAID code of conduct relative to transparency and independent customer surveys.
Job Title
Branch Sales Manager
Address
15871 City View Drive, Midlothian, Virginia
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.
Courtney's Reviews
"Courtney was very professional and always available to answer my questions. "
Buying - Chester, Virginia July 2018
"Thorough and professional. Available when needed and outstanding communications throughout."
Buying - Richmond, Virginia July 2018
"Courtney was amazing! I couldn't have asked for a better experience. "
Buying - Richmond, Virginia July 2018
"Courtney is the best! Always gets back to you promptly, her answers are point on, and it's a pleasure to work with her."
Buying - Henrico, Virginia December 2017
Buying - Richmond, Virginia December 2017
"Courtney was awesome and helped us understand each step of the process. She provided great guidance and made sure we were prepared to close. "
Buying - Midlothian, Virginia March 2018
"Second time we've used First Home with Courtney. Fantastic experience. Courtney is incredibly helpful and knowledgeable. "
Buying - Henrico, Virginia February 2018
"She was very pleasant to work with; she always had my best interest. "
Buying - Richmond, Virginia March 2018
Buying - Glen Allen, Virginia March 2018
"Amazingly responsive!"
Buying - Midlothian, Virginia April 2018
"Courtney is the absolute best. She explained everything in terms that I could understand, but also didn't water down or gloss over the important details. She was my go-to for all buying questions, even ones that probably should have been directed elsewhere, but I trusted Courtney the most out of everyone else involved in the process. Her knowledge is matched by her patience, and her warm personality makes her easy to work with. I regularly recommend her to friends and family looking to buy. "
Buying - Richmond, Virginia May 2018
"Courtney did a great job explaining the entire home loan process and made me feel very comfortable. She was not the only home loan officer I spoke with and got quotes from, but I knew after my first conversation with her that she was the one I wanted to work with."
Buying - Chesterfield, Virginia June 2018
"Courtney was amazing through the whole process! She always kept me updated, and explained where we were at in the moment, and what was about to come next. She is extremely knowledgeable, and just a pleasure to work with! She made it so easy! "
Buying - Richmond, Virginia August 2018
"Amazing person to work with and made the entire process seamless and very easy."
Buying - Ashland, Virginia August 2018
"Courtney is the literal best. Super responsive and quick and overall on top of everything. I couldn't have asked for anyone better to work with. She's awesome. "
Buying - Richmond, Virginia October 2018
"Courtney was incredibly helpful and made the experience as easy as possible. She was aSingle Familyilable 24/7 and gave thorough answers to make sure I understood each detail."
Buying - Richmond, Virginia October 2018
"Courtney was personable, contemperaneous, and knowledgeable! She was able to help me with EVERYTHING - from insurance questions to inspection advice. I am genuinely grateful that Spencer and I were lucky enough to work with her, and will definitely work with her in the future. "
Buying - Henrico, Virginia October 2018
"Courtney is very knowledgeable of the loan process and helped us with finding the best options for us. She answered our questions promptly even at night and on weekends."
Buying - Midlothian, Virginia February 2018
"Courtney was incredibly informative and helpful throughout the entire process. She made herself available any time we had questions or concerns. Courtney has great expertise in her business, while also possessing a strong grasp on how to help clients through the loan process. We greatly valued and appreciated her knowledge and assistance!"
Buying - Richmond, Virginia March 2018
"Courtney is amazing. She is so punctual, hard working, intelligent and flexible. We were moving in a very short period of time. We were already working with a lender, but our realtor recommended talking with Courtney to see if she could assist us as well. She not only gave us an amazing deal, but she worked with us at later hours that fit in our schedule, and was so nice, personable, and able to explain everything to us in a way we could understand better. She never seemed rushed and always answered our calls -which were regular because we had a lot of questions! Because of her we are living in our dream home comfortably!! I have recommended (and will continue to recommend) Courtney to ANYONE who is looking for a home/mortgage. She has continued to answer some questions for us even after living in our new home for several months. You will NOT be disappointed with her work, I promise that! "
Buying - Richmond, Virginia January 2018
"Courtney was absolutely fantastic from the beginning to end of the loan process. Not only did she take the time to answer all of my questions, but she presented me with multiple options for my particular loan type, and went over the details of each one in verbiage that I was able to follow. After all of that, she followed up with me consistently to make sure I was satisfied and continued to have no questions. Courtney also came to my closing to make sure I was 100% happy with the process and to make sure that I was comfortable the entire time. It was refreshing to actually have a lender that really made you feel like part of the First Home family."
Buying - Richmond, Virginia June 2018
"We couldn’t have worked with someone more kind, patient and knowledgeable as well as getting us a rate that was so low that no other company could compete! We love Courtney and will 100% be using her again!!!"
Buying - , November 2024
"Courtney Crawford Ficken was amazing to work with! From the moment we started with First Home Mortgage, she went above and beyond to help with our every need from beginning to end. This was honestly the best experience we've ever had working with someone in customer service. Courtney is very knowledgeable in her work, and very dedicated to her clients. I had to email questions to her at odd times in the evening or on weekends sometimes, expecting an answer during normal business hours. To my surprise she would always immediately answer those emails. She made my husband and myself feel as if we were her ONLY clients, she made us feel special. I believe she makes all her clients feel the same way. Courtney Crawford Ficken will always be highly recommended by us. Thank You Courtney for your time, patience, experience, and kindness. We can't thank you enough!! And, Thank You First Home Mortgage for employing such wonderful people! It was a pleasure working with you! "
Buying - Hopewell, Virginia April 2018
"Courtney was great and kept me informed on the status of my loan. "
Buying - Henrico, Virginia January 2019
"Courtney showed me what to do to get on the road to home ownership. She rocks!"
Buying - Richmond, Virginia January 2019
"Courtney was a great person to work with! My partner and I were buying our first home and didn't know a lot of things a seasoned home buyer would know. She was incredibly patient with us and answered our questions in great detail. She made herself available over the phone and email throughout the holiday season which we greatly appreciated. "
Buying - Richmond, Virginia January 2019
"She was available anytime and answered all my questions. She was professional courteous and very personable. She guided me through the process and I felt like she was working hard to help every step of the way. She is the best. "
Buying - Midlothian, Virginia February 2019
Buying - Chesterfield, Virginia February 2019
"I love Courtney! She is amazing. '¤ï¸"
Buying - Columbia, Virginia February 2019
Buying - Moseley, Virginia April 2019
"All around fantastic. Easy to reach and quick to respond even after hours! I couldn�t be happier with Courtney and the company. First Home Mortgage should feel lucky to have such an asset to their team. "
Buying - Henrico, Virginia June 2019
"Courtney was wonderful! Extremely patient and always fast to respond. Couldn't be happier with my experience."
Buying - Henrico, Virginia June 2019
"My experience with both Courtney and First Home Mortgage was very good."
Buying - Henrico, Virginia June 2019
"Courtney was incredibly helpful with the process and providing me all the information I needed to feel comfortable!"
Buying - Henrico, Virginia June 2019
"She was amazing! Very helpful and always ready to answer any questions we had in our home buying process! A+++"
Buying - Henrico, Virginia June 2019
"Our realtor put us in touch with Courtney as we had a short deadline to get the loan process going. She was very quick to respond and help us get everything together quickly. It was very easy!"
Buying - Quinton, Virginia June 2019
Buying - Richmond, Virginia July 2019
"I cannot speak highly enough of Courtney. She worked day and night and responded to my questions promptly. I anticipated this process would be arduous, but with Courtney's support it felt relatively effortless. I felt comfortable asking questions and Courtney never passed judgment. I would absolutely recommend her to anyone interested in buying a home."
Buying - Henrico, Virginia August 2019
"Courtney is the best in the business! She makes sure you are informed every step of the way. Her customer service is truly amazing! Thank you for making this such an easy process for me and my family!"
Refinance - Richmond, Virginia August 2019
"She was easy to work with and always answered all questions quickly."
Buying - Glen Allen, Virginia August 2019
"Courtney was very helpful she would answer your question in a timely manner, she always gave 100%. Felt very comfortable dealing with her, she made the process much easier."
Refinance - Richmond, Virginia September 2019
"Courtney was great! She was professional, knew her stuff, offered guidance, incredibly responsive and took a vested interest in us as her clients."
Buying - Midlothian, Virginia September 2019
"Courtney was a great resource in walking us through the process. She treated us like we were her only client, which speaks volumes for her attentiveness and her attention to detail. We are forever grateful for her role in helping us with selling and buying a home."
Buying - Richmond, Virginia October 2019
"Courtney made the process quick and explained everything. I am extremely grateful that she helped me with my home buying process!"
Buying - Powhatan, Virginia October 2019
Refinance - Richmond, Virginia October 2019
"Thoroughly enjoyed working with her."
Buying - Midlothian, Virginia October 2019
"Courtney was great. Whether I text or emailed she answered my questions quickly."
Buying - Henrico, Virginia November 2019
"Everyone was very helpful. It was an excellent experience with Courtney and First Home Mortgage. I would definitely use them again."
Refinance - Richmond, Virginia November 2019
"Courtney is awesome! Fastest response time and attention to customers than I have ever seen. Professional, courteous, and reassuring through the entire process."
Buying - Richmond, Virginia January 2020
"Courtney was very patient and she went out of her way to make sure we were able to close on our house. Excellent job"
Buying - Henrico, Virginia January 2020
Buying - Richmond, Virginia February 2020
Buying - Mechanicsville, Virginia February 2020
"Courtney was amazing to work with. Super responsive, friendly, and always willing to help."
Buying - Glen Allen, Virginia February 2020
"Courtney had reached out to us to let us know how low the rates has gotten. She put together some numbers and made this process as smooth as possible. She always answered the phone or called us back immediately. I would recommend Courtney to anyone looking for a mortgage loan!"
Refinance - Ashland, Virginia March 2020
"Courtney has kept in touch with me since buying my home in May of 2019...not just for business but my birthday and all holidays. She is very personable and when I became available to refinance, she approached me with a deal that I couldn't refuse. Had she not reached, I wouldn't be saving the money I am and paying a lower interest rate. She is always looking out for her clients and what is best."
Refinance - Henrico, Virginia March 2020
"Courtney is awesome, extremely patient, knowledgeable and personable. She made the process so easy that we didn't even felt any stress. She is available anytime you need her. She deserves to be ranked #1"
Refinance - Moseley, Virginia March 2020
Refinance - Midlothian, Virginia April 2020
Refinance - Moseley, Virginia April 2020
"Courtney was extremely helpful and friendly throughout the whole process and worked tirelessly to help us out during our home search."
Buying - Henrico, Virginia April 2020
Refinance - Henrico, Virginia August 2021
"Courtney is very responsive, helpful, and knowledgeable. She was great to work with."
Buying - Richmond, Virginia June 2020
Buying - Petersburg, Virginia June 2020
"Courtney and her team were an enormous help to me throughout this process. They made it straightforward and easy and remained responsive to me the entire time. They took the time to explain everything to me in detail. I highly recommend them and their services."
Refinance - Manassas, Virginia June 2020
"She is a first class professional. Also, able to make sure one understands the process and the details in a very caring fashion."
Buying - Richmond, Virginia June 2020
Buying - Henrico, Virginia July 2020
"Courtney is wonderful! She is quick to respond to all of our questions and explains things so that they're easy to understand. She made sure we stayed on task during the entire process. She is polite, professional and a joy to work with. I will not hesitate to refer my friends to her."
Refinance - Richmond, Virginia July 2020
"Professional, walked me through the refinance process with ease. Always followed up and was available to answer questions in a timely manner. Thank you.."
Refinance - Ashland, Virginia July 2020
"My experience with Courtney went very well and easy. Same with first time mortgage. I inquired about refinancing."
Refinance - Henrico, Virginia July 2020
"Always on top of it, very quick response time and never a delay in the process. "
Buying - Richmond, Virginia July 2020
"Courtney is THE BEST LOAN OFFICER EVER!!. Thoughtout my entire process as a first time home buyer she was soooo helpful with answering all my questions!!!I'm very thankful I was able to experience my first time home buying process with her!!! Thank you Courtney!!"
Buying - Ashland, Virginia July 2020
"She is the best one to help families, and always there to answer all questions. She was very nice to me at all the times. "
Refinance - Glen Allen, Virginia July 2020
"I wish I could give Courtney 10 stars. My wife and I relocated from Fairfax to Midlothian, VA. She made the whole process so painless! With everything involved in packing, working from home, dealing with two young kids, trying to find a house, and keeping your own head on your shoulders, Courtney kept us on schedule and was available day and night! She was extremely knowledgeable and efficient. I can not recommend her enough! "
Buying - Midlothian, Virginia July 2020
"Courtney was very helpful, professional, and prompt/accessible. She was absolutely wonderful to work with."
Buying - Toano, Virginia August 2020
"Courtney is incredible at what she does! She is always able to explain things in an understandable way, she is thorough, professional, efficient, and friendly!!"
Refinance - Henrico, Virginia August 2020
"Working with Courtney was the best! She is competent, personable, and a joy to work with. Courtney made herself available at odd hours, and took the time to thoughtfully answer all of my questions. "
Buying - Richmond, Virginia August 2020
"Courtney was very helpful in explaining things and was very prompt. Made buying my first house a good and easy process."
Buying - Stony Creek, Virginia August 2020
"Courtney and First Home Mortgage came highly recommended by our realtor and they did not disappoint! Courtney and the team were extremely helpful, responsive, and made our first home purchase feel like a breeze! "
Buying - Richmond, Virginia August 2020
"Courtney is great! So happy to have worked with her again, she really helped us with a number of scenarios and took the time we needed. "
Refinance - Richmond, Virginia September 2020
Buying - Richmond, Virginia September 2020
"She's very helpful, professional, knows everything about her job and the whole process! Thank you so much for everything you've done for us more power!"
Buying - Richmond, Virginia September 2020
Refinance - Henrico, Virginia September 2020
"Courtney was great to work with. She was very helpful when I had questions or didn't understand something. She guided me every step of the way from beginning to end. "
Refinance - Henrico, Virginia September 2020
"Great experience, very knowledgeable, quick to respond with any questions we had during the process."
Buying - Powhatan, Virginia September 2020
"Courtney was friendly, helpful, and provided invaluable guidance. She was willing to answer any questions we had and always replied quickly."
Buying - Staunton, Virginia September 2020
"Courtney is AMAZING!!! '¤ï¸"
Refinance - Columbia, Virginia September 2020
"Courtney was tremendous from our first conversation. She was knowledgeable, easy to talk to, friendly, quick to respond, professional, and just overall wonderful to work with. She made the lending process smoother than we could have ever imagined. "
Buying - Midlothian, Virginia October 2020
Buying - Richmond, Virginia October 2020
"What I asked for they made it happen. I'm very pleased!"
Buying - Chesterfield, Virginia October 2020
"Courtney is great to work with and makes the mortgage process better than anyone we've ever worked with. "
Buying - Powhatan, Virginia October 2020
"Courtney was very good at answering questions and moved quickly. Also, clearly had good relationships with the other players in the transaction. "
Buying - Henrico, Virginia October 2020
"Very knowledgeable and diligent!"
Refinance - Richmond, Virginia October 2020
"Courtney is incredibly knowledgeable, swift, and professional."
Refinance - Richmond, Virginia October 2020
"Courtney was very thorough in explaining the process, she answered any and all questions I had, and she never left me waiting for a response! I have zero complaints about my experience with Courtney and First Home Mortgage."
Refinance - Midlothian, Virginia October 2020
Buying - Richmond, Virginia November 2020
"Courtney answered our questions, helped us through the maze of information and settled our frazzled nerves through the process."
Buying - Henrico, Virginia November 2020
Buying - Glen Allen, Virginia November 2020
"Courtney was helpful with my first experience at buying a house"
Buying - Petersburg, Virginia November 2020
"Superior! Our refinance this Fall was our second time working with Courtney. She is wonderful at communicating at every step of the way and staying on top of things. We would not hesitate to call on her again for any future needs."
Refinance - Richmond, Virginia November 2020
Buying - Glen Allen, Virginia December 2020
"Courtney and her team were wonderful. They were very responsive to questions and extremely helpful in guiding us through the process. They always responded to questions within a couple hours and communicated often. "
Buying - South Boston, Virginia December 2020
"Could not have asked for a better experience. Courtney was kind, patient, and informative every step of the way. Would highly recommend to anyone, especially a first time homebuyer like myself! "
Buying - Richmond, Virginia December 2020
"Working with Courtney is wonderful! She is professional, knowledgeable, friendly, and so good with any/all communication! She is the reason I like to go with First Home Mortgage."
Refinance - Richmond, Virginia December 2020
"Excellent communication. Timely and organized. "
Refinance - Henrico, Virginia December 2020
"Could not have been happier working with Courtney! Our process was a little complicated because of the type of purchase we were making, and Courtney took the time to make sure she had all the correct information and that we understood what needed to be done. Courtney and her whole team were prompt and clear with their communication and made the whole process work smoothly and easily. We are so glad we chose to work with Courtney for our home loan!"
Buying - Moseley, Virginia December 2020
"She's the best - friendly, knowledgeable, resourceful and responsive. "
Refinance - Richmond, Virginia January 2021
"Very thorough and answered all questions whenever we had any"
Refinance - Midlothian, Virginia January 2021
Buying - Glen Allen, Virginia January 2021
Buying - Richmond, Virginia February 2021
"Courtney was patient, informative, and available throughout the entire process of purchasing my first home. I feel blessed to have found her and feel at ease recommend her to many of my own business clients!"
Buying - Richmond, Virginia January 2021
Buying - Richmond, Virginia February 2021
"Courtney made my home buying experience a breeze! What a difference from my previous experiences! Thanks so much! "
Buying - King William, Virginia February 2021
"Courtney always goes above and beyond with her service she makes sure you understand the process. "
Refinance - Richmond, Virginia February 2021
"Absolute seamless process and working with Courtney was awesome!!"
Buying - Powhatan, Virginia February 2021
"She is amazing! Kept us organized and informed throughout the process and was lovely to work with. "
Buying - Henrico, Virginia February 2021
"Extremely helpful with the process and the many questions I had. She was very knowledgeable and a great professional to work with through the process. "
Refinance - Chesterfield, Virginia February 2021
Refinance - Richmond, Virginia February 2021
Refinance - Midlothian, Virginia March 2021
"Courtney was very clear and detailed with her responses to all our questions. She listened intently to all of our concerns, and helped us come up with a budget that we were comfortable with. We never felt pressured to make a decision, and after speaking with her we knew she was the right person to work with!"
Buying - Moseley, Virginia March 2021
"She made the re-fi a breeze! Always kept in touch and always available ! Professional and a absolute pleasure to deal with ! Please anyone in the Richmond VA area! She is the go to mortgage loan officer ! "
Refinance - Colonial Heights, Virginia March 2021
"Courtney is fantastic to work with that's why when the second time came around to use her knowledge I came right back. She has been a great resource to me since I bought my house back in 2017."
Refinance - Richmond, Virginia March 2021
"Courtney is THE BEST! Professional, organized, amazingly responsive and wonderfully personable. I plan to refer all of my interested family and friends to her!!!!"
Refinance - Midlothian, Virginia March 2021
"Very professional. She got right back to me every time. She was great at following up snd guiding me through the entire process"
Refinance - Midlothian, Virginia March 2021
"Courtney and her team are the best. I will never go anywhere else!"
Buying - Richmond, Virginia March 2021
"Courtney was great. She contacted me about refinancing and we went through all the options benefits it would be. She was well versed in all knowledge and answered every question or concern that I had. I would recommend her to anyone interested in home mortgage. "
Refinance - Chester, Virginia April 2021
"Courtney is amazing! We were referred to her by our Real Estate agent when we were buying our home. She was great to work with and was always available for any questions. Now we worked with her again to refinance, and it was another amazing experience! We love Courtney and wouldn't work with anyone else. "
Refinance - Hopewell, Virginia April 2021
"Courtney was super helpful and patient throughout my entire home buying process. She promptly answers all questions and is always extremely kind. I highly recommend Courtney!"
Buying - Lynchburg, Virginia April 2021
"As always Cpurney was awesome. She answered all my questions in a timely manor. She is the reason I refinance with you and not another company. "
Refinance - Henrico, Virginia April 2021
"Courtney was super responsive and helpful"
Buying - Richmond, Virginia March 2021
"Coutney was great. Highly responsive, professional, easy to work with. I had a great experience"
Buying - Henrico, Virginia March 2021
"Courtney went above and beyond expectations. She explained the process clearly and was very helpful in answering questions we had. Courtney communicated clearly and efficiently. I would recommend Courtney to anyone. "
Buying - Henrico, Virginia May 2021
"She was very helpful and kept an open line of communication. "
Buying - Powhatan, Virginia May 2021
"Courtney is the absolute best and she did everything possible to make this processes comfortable. I'd recommend her to anyone! "
Buying - Richmond, Virginia May 2021
"Courtney was amazing. Went above and beyond to help and support me in my first home purchase! She explained everything thoroughly and I trusted her completely. Would recommend to anyone buying a home. "
Buying - Richmond, Virginia May 2021
"Courtney was amazing! Working with us for quick approvals and moving up our closing due to personal issues. We really appreciate everything she did for us."
Buying - Midlothian, Virginia May 2021
"Courtney was the perfect person to work with as a first time home-buyer and took the time to talk things through with me at a base level, always making sure I understood the next steps and making sure everything was coordinated on time! "
Buying - Richmond, Virginia May 2021
"Courtney was the best! She was patience and always answered my questions. I know she had my best interest in me, making sure I had the best payment for my mortgage. She went above and beyond!"
Buying - Mechanicsville, Virginia June 2021
"She is great to work with. She answers questions in a timely manner, always friendly and very knowledgeable."
Refinance - Henrico, Virginia June 2021
"Courtney was amazing throughout the process. She was very attentive to our needs, quick to respond, and very knowledgeable. I highly recommend her. "
Buying - Ashland, Virginia July 2021
"She is amazing and was always available to us. Did not leave a single question unanswered or without explanation."
Buying - Moseley, Virginia August 2021
"Efficient, fast and easy transaction!"
Buying - Chester, Virginia August 2021
"Courtney is amazing! She's so knowledgeable and easy to work with. I highly recommend Courtney and First Home!"
Refinance - Richmond, Virginia September 2021
"Courtney Crawford Ficken is very professional, friendly, available, and responsive. She was always able and willing to help me and was always available to answer my questions. She helped me to learn a great deal with my first home buying experience. She did everything in her power to make the entire daunting process of purchasing a home go smoothly and made everything a lot easier. I trust her implicitly and highly recommend her services!"
Buying - Richmond, Virginia September 2021
"Professional, knowledgeable, responsive, basically the absolute best in her field. She made the process a breeze. I would (and have) use her again and again. Lifetime customer! "
Refinance - Mechanicsville, Virginia September 2021
"Courtney is THE best loan officer I have ever worked with. She is fantastic and I am extremely impressed with First Home Mortgage!!"
Refinance - Midlothian, Virginia September 2021
Buying - Richmond, Virginia September 2021
"We've bought many homes and no other lender comes close to how great Courtney is. She makes the loan process go smoothly and is always available for our questions. I couldn't imagine using another lender, ever. "
Buying - Cobbs Creek, Virginia September 2021
"Courtney was SO helpful and informative. She helped me all the way through the process. A top notch loan person!"
Buying - Henrico, Virginia September 2021
"She was very helpful, patient and kind!"
Buying - Richmond, Virginia October 2021
"very helpful keeping us on track"
Buying - Glen Allen, Virginia October 2021
"Professional all the way. Very responsive in a timely manner to any and all questions or concerns. Advice was always relevant and accurate. Will highly recommend when the opportunity arises."
Buying - Chester, Virginia October 2021
"Very informative, always responsive and super kind!"
Buying - Henrico, Virginia November 2021
"She is perfect Always explain well knowledgable I will definitely work with her next house too !! "
Buying - Midlothian, Virginia November 2021
"Courtney is wonderful. Knows her stuff and will explain things to you until you are confident you understand. "
Refinance - Richmond, Virginia December 2021
"I had a great experience. She was very nice and knowledgeable. Super helpful with all my questions."
Buying - Richmond, Virginia December 2021
"Courtney is absolutely amazing! The first thing she did was listen to what I wanted. She didn't listen to respond she listened to understand. So many lenders are focused on what they know versus what the borrower want and need. Courtney always had my best interest from the start. She was very upfront about everything. She said we can do this instead of that. I honestly felt like I had known Courtney before this process. Not to mention she was there before we even started the process. She is just amazing and I am very grateful she was our lender! I choose Courtney over the preferred lender simply because she had customer service out of this world and that's what mattered for my husband and I! Thank you Courtney for a seamless process. "
Buying - Midlothian, Virginia December 2021
"Courtney was amazing to work with! It was a very smooth process from start to finish, and we would absolutely use Courtney again! "
Buying - Henrico, Virginia December 2021
"Always helpful with knowledgeable information/answere."
Buying - Quinton, Virginia December 2021
"Excellent customer service!"
Buying - Mechanicsville, Virginia January 2022
Buying - Henrico, Virginia March 2022
"Exceptional support and kept me informed"
Buying - Powhatan, Virginia March 2022
"Courtney was the best! Responsive and communicative - she knew when to reach out and how to quickly give an update and provide forecasts."
Buying - Ashland, Virginia March 2022
"Courtney was absolutely amazing throughout the entire process. "
Buying - Richmond, Virginia March 2022
"Courtney is a pleasure to work with and I made sure I checked to ensure I would be able to use Courtney as my lender before putting an offer on a property. I would not want to work with any other person other than Courtney as she is the BEST!!!!!"
Buying - Moseley, Virginia March 2022
Buying - Richmond, Virginia March 2022
"They were absolutely fantastic in managing my loan."
Buying - Chesterfield, Virginia April 2022
"Working with Courtney was a pleasure and put us at ease during a stressful process. She was available when we needed her and proactive with communications to keep us informed during the entire process."
Buying - Midlothian, Virginia May 2022
"Courtney was very helpful. As a first time home buyer, I had tons of questions, and she was quick answering all of them. Courtney gave us an option for the mortgage that no other lender suggested, and we are happy with her services."
Buying - Henrico, Virginia May 2022
"Courtney was incredibly helpful throughout the entire process, she kept us up to date at every moment and was able to modify the loan to better fit our needs. The final closing documents she sent over were accurate and concise, saving us from loads of redundant paperwork. Her communication was honest and direct. I would recommend working with her to anyone in the home buying process."
Buying - Richmond, Virginia May 2022
Buying - Chesterfield, Virginia May 2022
"Working with Courtney was great because she was patient with our busy schedule and helped us with all the mini questions we had. We appreciate her hard work and helping us with our needs of finding our first home. "
Buying - Richmond, Virginia May 2022
"Courtney was always very kind and provided all the information needed to get the best scenario possible. "
Buying - Moseley, Virginia May 2022
"Very helpful"
Buying - Richmond, Virginia June 2022
"Courtney is very knowledgeable and helpful in her field. She is always there to answer any questions or concerns we have along the way."
Buying - Mechanicsville, Virginia June 2022
"Courtney made herself available whenever needed and helped me answer questions as a first time home buyer, was very encouraging and got us a quick close!! 100% made our home buying process easier."
Buying - Glen Allen, Virginia June 2022
Buying - Moseley, Virginia July 2022
"Courtney and others at First Home Mortgage were very responsive and prompt with all interactions. The communication was great."
Buying - Richmond, Virginia July 2022
"She was very helpful"
Buying - Richmond, Virginia July 2022
Buying - Richmond, Virginia August 2022
Buying - Mechanicsville, Virginia September 2022
"She is the best in the biz! Love Courtney so much, her attention to detail, constant communication, she is the best!"
Buying - Henrico, Virginia September 2022
"Courtney was excellent in every way: extremely knowledgeable, responsive, transparent, and thoughtful. Would highly recommend her to anyone!"
Buying - Richmond, Virginia September 2022
"From the moment we first reached out to you, we knew we’d placed the right bet on the right partner because that’s truly what it felt like—a partnership. We always felt like Courtney and the team at First Home Mortgage had our backs, and no matter how obscure the question or random the ask, you all always delivered. Courtney's responsiveness to questions on weekends, late nights and early mornings was second-to-none. And most importantly, everything went through on time and with no surprises. First Home Mortgage was one of the best decisions we made in buying our home, and I wouldn’t want to work with anyone else. We’re very excited about our new home! Hopefully, we won’t need to buy/sell for awhile, but when we do, we know who we’ll be reaching out to."
Buying - Richmond, Virginia October 2022
"“Thank to Courtney for being so wonderful and gracious to me during the entire process!” “Thank you from the bottom of my heart for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you!” “You will always be my go-to!”"
Buying - Chester, Virginia October 2022
"Courtney and the First Home team were amazing! They helped us out so much with buying our home. We had no idea about the home buying process but Courtney and her team made the process super easy. "
Buying - Goochland, Virginia December 2022
Buying - Richmond, Virginia December 2022
"Mrs. Ficken was amazing. She was very thorough and helped us during every step of the process. We learned a lot from her thoughtful and articulate explanations. We feel very fortunate to have been able to work with such a kind person."
Buying - Henrico, Virginia January 2023
"Courtney was tremendously helpful and made sure we understood the process at each step of the way."
Buying - Richmond, Virginia January 2023
"She is top of the line! Wonderful person to do business with. "
Buying - Petersburg, Virginia February 2023
"Great experience. I had questions and she provided answers "
Buying - Chester, Virginia April 2023
"Perfectly delightful and very knowledgeable regarding the market and our needs. "
Buying - Richmond, Virginia April 2023
"Courtney was the best! She was always available to answer any questions, she encouraged and comforted us throughout the loan process, and helped us get our dream house!"
Buying - Henrico, Virginia June 2023
"She was great"
Buying - Sandston, Virginia June 2023
"Courtney and the whole team are great! They take the time to walk through options with you and explain what everything means in terms you can understand. I have used them multiple times and would again!"
Buying - Esmont, Virginia June 2023
Buying - Powhatan, Virginia June 2023
"Courtney is a Rockstar! She made my first home purchase a cakewalk! Highly recommended. "
Buying - Glen Allen, Virginia July 2023
"Wonderful experience. Courtney is great to deal with and she had no problem answering all of my questions. I would highly recommend her to anyone looking for a loan."
Buying - Hopewell, Virginia August 2023
"I had a great experience working with Courtney to buy my first home. She is knowledgeable, straightforward, and responsive, and was very patient in guiding me through the lending process. I would highly recommend her to anyone who's considering buying a home."
Buying - Richmond, Virginia March 2024
"So easy to work with. Very responsive and knowledgeable "
Buying - Henrico, Virginia July 2024
"So helpful to us as first time home buyers. We will be sure to refer her to anyone wanting to buy. The best experience "
Buying - Henrico, Virginia July 2024
"Great experience"
Buying - Chesterfield, Virginia August 2024
"Courtney is amazing! We really enjoyed working with her, especially as first time buyers. From our first meeting with her, she was kind, knowledgeable, and had no problems answering any questions we had. She kept us up to date during the entire process, and openly discussed our options with us. We highly recommend her, and would work with her again in the future. "
Buying - Chesterfield, Virginia October 2024
"Courtney and her team went out of their way to make things simple and to find us the best deal possible! We've been working with her for years and she has always been quick to respond and there when we needed her. Thanks, Courtney!"
Buying - Midlothian, Virginia October 2024
Courtney's Sample Area of Work
Contact Courtney Crawford Ficken
LENDAID does not recommend or endorse any lender or loan officer. LENDAID displays loan officers based upon a number of factors including lending activity, customer reviews and other data. For more information visit our Terms of Use and Privacy.