Courtney Crawford Ficken

First Home Mortgage
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Equal Housing Opportunity
1 Parkwest Circle, Midlothian, Virginia
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.

Courtney's Reviews

4.9 Stars - 39 Reviews
"Courtney was very professional and always available to answer my questions. "
Buying - Chester, Virginia July 2018
"Thorough and professional. Available when needed and outstanding communications throughout."
Buying - Richmond, Virginia July 2018
"Courtney was amazing! I couldn't have asked for a better experience. "
Buying - Richmond, Virginia July 2018
"Courtney is the best! Always gets back to you promptly, her answers are point on, and it's a pleasure to work with her."
Buying - Henrico, Virginia December 2017
Buying - Richmond, Virginia December 2017
"Courtney was awesome and helped us understand each step of the process. She provided great guidance and made sure we were prepared to close. "
Buying - Midlothian, Virginia March 2018
"Second time we've used First Home with Courtney. Fantastic experience. Courtney is incredibly helpful and knowledgeable. "
Buying - Henrico, Virginia February 2018
"She was very pleasant to work with; she always had my best interest. "
Buying - Richmond, Virginia March 2018
Buying - Glen Allen, Virginia March 2018
"Amazingly responsive!"
Buying - Midlothian, Virginia April 2018
"Courtney is the absolute best. She explained everything in terms that I could understand, but also didn't water down or gloss over the important details. She was my go-to for all buying questions, even ones that probably should have been directed elsewhere, but I trusted Courtney the most out of everyone else involved in the process. Her knowledge is matched by her patience, and her warm personality makes her easy to work with. I regularly recommend her to friends and family looking to buy. "
Buying - Richmond, Virginia May 2018
"Courtney did a great job explaining the entire home loan process and made me feel very comfortable. She was not the only home loan officer I spoke with and got quotes from, but I knew after my first conversation with her that she was the one I wanted to work with."
Buying - Chesterfield, Virginia June 2018
"Courtney was amazing through the whole process! She always kept me updated, and explained where we were at in the moment, and what was about to come next. She is extremely knowledgeable, and just a pleasure to work with! She made it so easy! "
Buying - Richmond, Virginia August 2018
"Amazing person to work with and made the entire process seamless and very easy."
Buying - Ashland, Virginia August 2018
"Courtney is the literal best. Super responsive and quick and overall on top of everything. I couldn't have asked for anyone better to work with. She's awesome. "
Buying - Richmond, Virginia October 2018
"Courtney was incredibly helpful and made the experience as easy as possible. She was aSingle Familyilable 24/7 and gave thorough answers to make sure I understood each detail."
Buying - Richmond, Virginia October 2018
"Courtney was personable, contemperaneous, and knowledgeable! She was able to help me with EVERYTHING - from insurance questions to inspection advice. I am genuinely grateful that Spencer and I were lucky enough to work with her, and will definitely work with her in the future. "
Buying - Henrico, Virginia October 2018
"Courtney is very knowledgeable of the loan process and helped us with finding the best options for us. She answered our questions promptly even at night and on weekends."
Buying - Midlothian, Virginia February 2018
"Courtney was incredibly informative and helpful throughout the entire process. She made herself available any time we had questions or concerns. Courtney has great expertise in her business, while also possessing a strong grasp on how to help clients through the loan process. We greatly valued and appreciated her knowledge and assistance!"
Buying - Richmond, Virginia March 2018
"Courtney is amazing. She is so punctual, hard working, intelligent and flexible. We were moving in a very short period of time. We were already working with a lender, but our realtor recommended talking with Courtney to see if she could assist us as well. She not only gave us an amazing deal, but she worked with us at later hours that fit in our schedule, and was so nice, personable, and able to explain everything to us in a way we could understand better. She never seemed rushed and always answered our calls -which were regular because we had a lot of questions! Because of her we are living in our dream home comfortably!! I have recommended (and will continue to recommend) Courtney to ANYONE who is looking for a home/mortgage. She has continued to answer some questions for us even after living in our new home for several months. You will NOT be disappointed with her work, I promise that! "
Buying - Richmond, Virginia January 2018
"Courtney was absolutely fantastic from the beginning to end of the loan process. Not only did she take the time to answer all of my questions, but she presented me with multiple options for my particular loan type, and went over the details of each one in verbiage that I was able to follow. After all of that, she followed up with me consistently to make sure I was satisfied and continued to have no questions. Courtney also came to my closing to make sure I was 100% happy with the process and to make sure that I was comfortable the entire time. It was refreshing to actually have a lender that really made you feel like part of the First Home family."
Buying - Richmond, Virginia June 2018
"Courtney Crawford Ficken was amazing to work with! From the moment we started with First Home Mortgage, she went above and beyond to help with our every need from beginning to end. This was honestly the best experience we've ever had working with someone in customer service. Courtney is very knowledgeable in her work, and very dedicated to her clients. I had to email questions to her at odd times in the evening or on weekends sometimes, expecting an answer during normal business hours. To my surprise she would always immediately answer those emails. She made my husband and myself feel as if we were her ONLY clients, she made us feel special. I believe she makes all her clients feel the same way. Courtney Crawford Ficken will always be highly recommended by us. Thank You Courtney for your time, patience, experience, and kindness. We can't thank you enough!! And, Thank You First Home Mortgage for employing such wonderful people! It was a pleasure working with you! "
Buying - Hopewell, Virginia April 2018
"Courtney was great and kept me informed on the status of my loan. "
Buying - Henrico, Virginia January 2019
"Courtney showed me what to do to get on the road to home ownership. She rocks!"
Buying - Richmond, Virginia January 2019
"Courtney was a great person to work with! My partner and I were buying our first home and didn't know a lot of things a seasoned home buyer would know. She was incredibly patient with us and answered our questions in great detail. She made herself available over the phone and email throughout the holiday season which we greatly appreciated. "
Buying - Richmond, Virginia January 2019
"She was available anytime and answered all my questions. She was professional courteous and very personable. She guided me through the process and I felt like she was working hard to help every step of the way. She is the best. "
Buying - Midlothian, Virginia February 2019
Buying - Chesterfield, Virginia February 2019
"I love Courtney! She is amazing. '¤ï¸"
Buying - Columbia, Virginia February 2019
Buying - Moseley, Virginia April 2019
"All around fantastic. Easy to reach and quick to respond even after hours! I couldn�t be happier with Courtney and the company. First Home Mortgage should feel lucky to have such an asset to their team. "
Buying - Henrico, Virginia June 2019
"Courtney was wonderful! Extremely patient and always fast to respond. Couldn't be happier with my experience."
Buying - Henrico, Virginia June 2019
"My experience with both Courtney and First Home Mortgage was very good."
Buying - Henrico, Virginia June 2019
"Courtney was incredibly helpful with the process and providing me all the information I needed to feel comfortable!"
Buying - Henrico, Virginia June 2019
"She was amazing! Very helpful and always ready to answer any questions we had in our home buying process! A+++"
Buying - Henrico, Virginia June 2019
"Our realtor put us in touch with Courtney as we had a short deadline to get the loan process going. She was very quick to respond and help us get everything together quickly. It was very easy!"
Buying - Quinton, Virginia June 2019
Buying - Richmond, Virginia July 2019
"I cannot speak highly enough of Courtney. She worked day and night and responded to my questions promptly. I anticipated this process would be arduous, but with Courtney's support it felt relatively effortless. I felt comfortable asking questions and Courtney never passed judgment. I would absolutely recommend her to anyone interested in buying a home."
Buying - Henrico, Virginia August 2019
"Courtney is the best in the business! She makes sure you are informed every step of the way. Her customer service is truly amazing! Thank you for making this such an easy process for me and my family!"
Refinance - Richmond, Virginia August 2019
"She was easy to work with and always answered all questions quickly."
Buying - Glen Allen, Virginia August 2019

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