Courtney Crawford Ficken

NMLSID#
1172565
Company
First Home Mortgage
Participating lenders have agreed to a LENDAID code of conduct relative to transparency and independent customer surveys.
Certified
Equal Housing Opportunity
Job Title
Branch Sales Manager
Address
1 Parkwest Circle Suite 106, Midlothian, Virginia
For updated license info and work history visit  NMLS Consumer Access
Reviews are independently sourced by LENDAID from closed loan customers to ensure true, unbiased feedback of the loan officer's customer experience.
Certified

Courtney's Reviews

4.9 Stars - 67 Reviews
"Courtney was very professional and always available to answer my questions. "
Buying - Chester, Virginia July 2018
"Thorough and professional. Available when needed and outstanding communications throughout."
Buying - Richmond, Virginia July 2018
"Courtney was amazing! I couldn't have asked for a better experience. "
Buying - Richmond, Virginia July 2018
"Courtney is the best! Always gets back to you promptly, her answers are point on, and it's a pleasure to work with her."
Buying - Henrico, Virginia December 2017
Buying - Richmond, Virginia December 2017
"Courtney was awesome and helped us understand each step of the process. She provided great guidance and made sure we were prepared to close. "
Buying - Midlothian, Virginia March 2018
"Second time we've used First Home with Courtney. Fantastic experience. Courtney is incredibly helpful and knowledgeable. "
Buying - Henrico, Virginia February 2018
"She was very pleasant to work with; she always had my best interest. "
Buying - Richmond, Virginia March 2018
Buying - Glen Allen, Virginia March 2018
"Amazingly responsive!"
Buying - Midlothian, Virginia April 2018
"Courtney is the absolute best. She explained everything in terms that I could understand, but also didn't water down or gloss over the important details. She was my go-to for all buying questions, even ones that probably should have been directed elsewhere, but I trusted Courtney the most out of everyone else involved in the process. Her knowledge is matched by her patience, and her warm personality makes her easy to work with. I regularly recommend her to friends and family looking to buy. "
Buying - Richmond, Virginia May 2018
"Courtney did a great job explaining the entire home loan process and made me feel very comfortable. She was not the only home loan officer I spoke with and got quotes from, but I knew after my first conversation with her that she was the one I wanted to work with."
Buying - Chesterfield, Virginia June 2018
"Courtney was amazing through the whole process! She always kept me updated, and explained where we were at in the moment, and what was about to come next. She is extremely knowledgeable, and just a pleasure to work with! She made it so easy! "
Buying - Richmond, Virginia August 2018
"Amazing person to work with and made the entire process seamless and very easy."
Buying - Ashland, Virginia August 2018
"Courtney is the literal best. Super responsive and quick and overall on top of everything. I couldn't have asked for anyone better to work with. She's awesome. "
Buying - Richmond, Virginia October 2018
"Courtney was incredibly helpful and made the experience as easy as possible. She was aSingle Familyilable 24/7 and gave thorough answers to make sure I understood each detail."
Buying - Richmond, Virginia October 2018
"Courtney was personable, contemperaneous, and knowledgeable! She was able to help me with EVERYTHING - from insurance questions to inspection advice. I am genuinely grateful that Spencer and I were lucky enough to work with her, and will definitely work with her in the future. "
Buying - Henrico, Virginia October 2018
"Courtney is very knowledgeable of the loan process and helped us with finding the best options for us. She answered our questions promptly even at night and on weekends."
Buying - Midlothian, Virginia February 2018
"Courtney was incredibly informative and helpful throughout the entire process. She made herself available any time we had questions or concerns. Courtney has great expertise in her business, while also possessing a strong grasp on how to help clients through the loan process. We greatly valued and appreciated her knowledge and assistance!"
Buying - Richmond, Virginia March 2018
"Courtney is amazing. She is so punctual, hard working, intelligent and flexible. We were moving in a very short period of time. We were already working with a lender, but our realtor recommended talking with Courtney to see if she could assist us as well. She not only gave us an amazing deal, but she worked with us at later hours that fit in our schedule, and was so nice, personable, and able to explain everything to us in a way we could understand better. She never seemed rushed and always answered our calls -which were regular because we had a lot of questions! Because of her we are living in our dream home comfortably!! I have recommended (and will continue to recommend) Courtney to ANYONE who is looking for a home/mortgage. She has continued to answer some questions for us even after living in our new home for several months. You will NOT be disappointed with her work, I promise that! "
Buying - Richmond, Virginia January 2018
"Courtney was absolutely fantastic from the beginning to end of the loan process. Not only did she take the time to answer all of my questions, but she presented me with multiple options for my particular loan type, and went over the details of each one in verbiage that I was able to follow. After all of that, she followed up with me consistently to make sure I was satisfied and continued to have no questions. Courtney also came to my closing to make sure I was 100% happy with the process and to make sure that I was comfortable the entire time. It was refreshing to actually have a lender that really made you feel like part of the First Home family."
Buying - Richmond, Virginia June 2018
"Courtney Crawford Ficken was amazing to work with! From the moment we started with First Home Mortgage, she went above and beyond to help with our every need from beginning to end. This was honestly the best experience we've ever had working with someone in customer service. Courtney is very knowledgeable in her work, and very dedicated to her clients. I had to email questions to her at odd times in the evening or on weekends sometimes, expecting an answer during normal business hours. To my surprise she would always immediately answer those emails. She made my husband and myself feel as if we were her ONLY clients, she made us feel special. I believe she makes all her clients feel the same way. Courtney Crawford Ficken will always be highly recommended by us. Thank You Courtney for your time, patience, experience, and kindness. We can't thank you enough!! And, Thank You First Home Mortgage for employing such wonderful people! It was a pleasure working with you! "
Buying - Hopewell, Virginia April 2018
"Courtney was great and kept me informed on the status of my loan. "
Buying - Henrico, Virginia January 2019
"Courtney showed me what to do to get on the road to home ownership. She rocks!"
Buying - Richmond, Virginia January 2019
"Courtney was a great person to work with! My partner and I were buying our first home and didn't know a lot of things a seasoned home buyer would know. She was incredibly patient with us and answered our questions in great detail. She made herself available over the phone and email throughout the holiday season which we greatly appreciated. "
Buying - Richmond, Virginia January 2019
"She was available anytime and answered all my questions. She was professional courteous and very personable. She guided me through the process and I felt like she was working hard to help every step of the way. She is the best. "
Buying - Midlothian, Virginia February 2019
Buying - Chesterfield, Virginia February 2019
"I love Courtney! She is amazing. '¤ï¸"
Buying - Columbia, Virginia February 2019
Buying - Moseley, Virginia April 2019
"All around fantastic. Easy to reach and quick to respond even after hours! I couldn�t be happier with Courtney and the company. First Home Mortgage should feel lucky to have such an asset to their team. "
Buying - Henrico, Virginia June 2019
"Courtney was wonderful! Extremely patient and always fast to respond. Couldn't be happier with my experience."
Buying - Henrico, Virginia June 2019
"My experience with both Courtney and First Home Mortgage was very good."
Buying - Henrico, Virginia June 2019
"Courtney was incredibly helpful with the process and providing me all the information I needed to feel comfortable!"
Buying - Henrico, Virginia June 2019
"She was amazing! Very helpful and always ready to answer any questions we had in our home buying process! A+++"
Buying - Henrico, Virginia June 2019
"Our realtor put us in touch with Courtney as we had a short deadline to get the loan process going. She was very quick to respond and help us get everything together quickly. It was very easy!"
Buying - Quinton, Virginia June 2019
Buying - Richmond, Virginia July 2019
"I cannot speak highly enough of Courtney. She worked day and night and responded to my questions promptly. I anticipated this process would be arduous, but with Courtney's support it felt relatively effortless. I felt comfortable asking questions and Courtney never passed judgment. I would absolutely recommend her to anyone interested in buying a home."
Buying - Henrico, Virginia August 2019
"Courtney is the best in the business! She makes sure you are informed every step of the way. Her customer service is truly amazing! Thank you for making this such an easy process for me and my family!"
Refinance - Richmond, Virginia August 2019
"She was easy to work with and always answered all questions quickly."
Buying - Glen Allen, Virginia August 2019
"Courtney was very helpful she would answer your question in a timely manner, she always gave 100%. Felt very comfortable dealing with her, she made the process much easier."
Refinance - Richmond, Virginia September 2019
"Courtney was great! She was professional, knew her stuff, offered guidance, incredibly responsive and took a vested interest in us as her clients."
Buying - Midlothian, Virginia September 2019
"Courtney was a great resource in walking us through the process. She treated us like we were her only client, which speaks volumes for her attentiveness and her attention to detail. We are forever grateful for her role in helping us with selling and buying a home."
Buying - Richmond, Virginia October 2019
"Courtney made the process quick and explained everything. I am extremely grateful that she helped me with my home buying process!"
Buying - Powhatan, Virginia October 2019
Refinance - Richmond, Virginia October 2019
"Thoroughly enjoyed working with her."
Buying - Midlothian, Virginia October 2019
"Courtney was great. Whether I text or emailed she answered my questions quickly."
Buying - Henrico, Virginia November 2019
"Everyone was very helpful. It was an excellent experience with Courtney and First Home Mortgage. I would definitely use them again."
Refinance - Richmond, Virginia November 2019
"Courtney is awesome! Fastest response time and attention to customers than I have ever seen. Professional, courteous, and reassuring through the entire process."
Buying - Richmond, Virginia January 2020
"Courtney was very patient and she went out of her way to make sure we were able to close on our house. Excellent job"
Buying - Henrico, Virginia January 2020
Buying - Richmond, Virginia February 2020
Buying - Mechanicsville, Virginia February 2020
"Courtney was amazing to work with. Super responsive, friendly, and always willing to help."
Buying - Glen Allen, Virginia February 2020
"Courtney had reached out to us to let us know how low the rates has gotten. She put together some numbers and made this process as smooth as possible. She always answered the phone or called us back immediately. I would recommend Courtney to anyone looking for a mortgage loan!"
Refinance - Ashland, Virginia March 2020
"Courtney has kept in touch with me since buying my home in May of 2019...not just for business but my birthday and all holidays. She is very personable and when I became available to refinance, she approached me with a deal that I couldn't refuse. Had she not reached, I wouldn't be saving the money I am and paying a lower interest rate. She is always looking out for her clients and what is best."
Refinance - Henrico, Virginia March 2020
"Courtney is awesome, extremely patient, knowledgeable and personable. She made the process so easy that we didn't even felt any stress. She is available anytime you need her. She deserves to be ranked #1"
Refinance - Moseley, Virginia March 2020
Refinance - Midlothian, Virginia April 2020
Refinance - Moseley, Virginia April 2020
"Courtney was extremely helpful and friendly throughout the whole process and worked tirelessly to help us out during our home search."
Buying - Henrico, Virginia April 2020
"Courtney is very responsive, helpful, and knowledgeable. She was great to work with."
Buying - Richmond, Virginia June 2020
Buying - Petersburg, Virginia June 2020
"She is a first class professional. Also, able to make sure one understands the process and the details in a very caring fashion."
Buying - Richmond, Virginia June 2020
"Courtney and her team were an enormous help to me throughout this process. They made it straightforward and easy and remained responsive to me the entire time. They took the time to explain everything to me in detail. I highly recommend them and their services."
Refinance - Manassas, Virginia June 2020
"Professional, walked me through the refinance process with ease. Always followed up and was available to answer questions in a timely manner. Thank you.."
Refinance - Ashland, Virginia July 2020
"Courtney is wonderful! She is quick to respond to all of our questions and explains things so that they're easy to understand. She made sure we stayed on task during the entire process. She is polite, professional and a joy to work with. I will not hesitate to refer my friends to her."
Refinance - Richmond, Virginia July 2020
"Courtney is THE BEST LOAN OFFICER EVER!!. Thoughtout my entire process as a first time home buyer she was soooo helpful with answering all my questions!!!I'm very thankful I was able to experience my first time home buying process with her!!! Thank you Courtney!!"
Buying - Ashland, Virginia July 2020
"She is the best one to help families, and always there to answer all questions. She was very nice to me at all the times. "
Refinance - Glen Allen, Virginia July 2020
"I wish I could give Courtney 10 stars. My wife and I relocated from Fairfax to Midlothian, VA. She made the whole process so painless! With everything involved in packing, working from home, dealing with two young kids, trying to find a house, and keeping your own head on your shoulders, Courtney kept us on schedule and was available day and night! She was extremely knowledgeable and efficient. I can not recommend her enough! "
Buying - Midlothian, Virginia July 2020

Courtney's Sample Area of Work

Contact Courtney Crawford Ficken

Buying
Select your loan type
I am interested in
We respect your privacy and will share your information with this loan officer ONLY. See our Privacy Policy